Texting People

General Information

Breeze allows users to text one or more people at a time for quick communication. The texting tool is meant for one-way communication and cannot receive replies. Churches can send 250 text messages per month at no additional charge. While we do pay for each text (and so need to have boundaries at some point), you're welcomed to enable unlimited texting1 to exceed the 250 monthly limit. It's just one penny per text after the first 250.

On the technical side, when a text message is sent to a group of people, Breeze sends individual text messages to each person in the group. If, for instance, you send a text to 30 people, Breeze will send out 30 individual texts, all containing the same message, one text being sent to each number (and counting as 30 texts toward your limit). By way of another example, if you send one message to 200 people, that counts as 200 texts toward your limit. Breeze will automatically filter out duplicates (if a multiple people have the same mobile phone number) and only send one text per phone number (and only apply as one toward your limit).

Note: The character limit for a single SMS message is 160 characters, this is an industry set limit and there is no way to increase the limit at this time.

How many texts do I have left?

To see how many remaining texts are left each month, you can open the text compose box and at the bottom, to the left of the cancel tab, it will show you how many remaining texts you have.


At this time the phone number that sends texts cannot be changed. Replies cannot be sent to this number, as it is a one-way text. Please note that text messages will only send out to numbers in the mobile field. If a mobile number is in the 'Home' field, the message will not send to the mobile device.

Individual Texts

  1. Navigate to a specific person.
  2. Click on that person's mobile phone number to bring up the compose text window.
  3. Compose your text and click "Send Text Message."

2019-12-21_10-16-20__1_.gif

Group Texts

  1. Pull up the list of people you'd like to text (by running an advanced search, searching by tag, or another method).
  2. On the right, select "Text People."
  3. Compose your text and click "Send Text Message."
1 By default, texting is limited to 250 messages per month. To exceed this limit, enable "Unlimited Texting" within General Settings.

2019-12-21_10-20-32__1_.gif

 

Scheduling Texts

While by default text messages will send right away to the list of recipients, users can also schedule a text to be sent at some point in the future. To do so:

  1. Compose your text message to an individual or a group as you normally would.
  2. Instead of clicking "Send Text Message," click the arrow just to the right of the "Send Text Message" button and select one of the available options1 to send the message in the future.
mceclip0.png
If you'd like to see what's scheduled to be sent in the future, when it's scheduled, or remove a message before it's sent, you can access your scheduled messages within your text history. To access text history:
  1. Navigate to "User Settings" > History > Text
  2. Select a text to view its details. The details screen will also provide a way to unschedule/remove the message if desired.
1 All times are in your local timezone as specified within your account's General Settings.

2019-12-21_10-23-27__1_.gif

Restricting Texts

People who do not want to receive text messages from Breeze can either:

  • Reply to a text message with the word "STOP" (this will disable all text messages from Breeze)
  • Have their mobile phone marked as "Do Not Text." This setting is available by navigating to their profile and clicking to edit their phone field. (This will prevent the profile in question from receiving group text messages sent through Breeze but they will still be able to receive individual text messages from Breeze. Including Volunteer Reminders which are sent as individual messages.)

Short-Code Number Sent from US Texts

874-47

We’ll help you inform your members about their messaging options by automatically sending them the first time they receive a text message from your Breeze account. This message is sent just before we pass along your message or reminder.

Things to know:

  • Breeze handles this automatically and there’s no action required on your end. 
  • This first-time confirmation message, sent only once to each number, is free to the church and will not go against the free 250 messages per month count. 
  • This message will include the name of your church and information on how they can opt-out of texts if desired. 
  • Texting the word "START" will allow them to start receiving texts again

Number Sent from Non-US Countries

Canada and UK have a long phone number with the code from their country.
All other countries will have texts that come from a 415 Area Code (US San Franscisco).

Billing

While the subscription is billed from "anniversary day-of-the-month," text messaging is billed by Calendar month.  Your 250 free text messages will reset on the 1st of each month. 

Providers

Breeze uses two different providers to send text messages, depending on whether it's text giving, US, or international accounts:

Nexmo

  • International Long Number
  • Some early text-to-give accounts

Twilio

  • US Shortcode number: 874-47
  • The remaining text giving accounts

Texting Outside the US

By default, Breeze will assume that all phone numbers are in the same country as your church.1 When preparing to send a text, we'll automatically format it according to your country so it sends correctly.

However, if you are attempting to send texts internationally, you will need to include the plus symbol along with the country code so that Breeze doesn't attempt to reformat the text according to your own country's specifications.

For example, if your church is located in the United States and you want to send a text to someone in the United Kingdom, you would want to format phone numbers similar to:

+44 20 5555 5555

However, if your church is located in the United Kingdom, you can simply use your local format such as:
 
020 5555 5555
Below you will find what countries are supported for texting within Breeze and their corresponding country codes.2

Australia +61
Bahamas +1
Brazil +55
Canada +1
Colombia +57
Dominican Republic +99
Ecuador +593
Finland +358
India +91
Ireland +353
Malaysia +60
Mauritius +230
Mexico +521
New Zealand +64
Nicaragua +505
Nigeria +234
Norway +47
Philippines +63
Singapore +65
Slovenia +386
South Africa +27
Thailand +66
The Netherlands +31
United Arab Emirates +971
United Kingdom +44
United States of America +1
Vietnam +84
1 Your country can be set within Account Settings > General Settings.
2 If you don't see your country on the list, please email us as we may be able to add it in to the country code list.
Note that Breeze may use a different sending number depending upon the destination of the text. For example, a text to Vancouver, Canada will come from a US/Canada phone number while a text to London, England will come from a United Kingdom number.
Was this article helpful?
124 out of 146 found this helpful

Comments

69 comments
  • Can we text a video and is there a limit on size?

    0
  • Once a text is sent out from Breeze, is there a way for people to reply to that text so that we can speak through Breeze? I know that "Remind" has this capability, but just wondering if we can do so through Breeze.

    0
  • Is there a way to restrict texting permissions?

    0
  • I found the permissions:  More>  Users and Roles > Roles> (the role you want to look into)  Permissions > People > Actions.

    0
  • The button to cancel a scheduled text isn't there anymore. Did it move, or was the feature removed completely?

    0
  • Hey @samfast!

    Thank you for reaching out! To locate this option you must have permissions to view history and the text must have been scheduled by your user as it is user specific.

    You can cancel the message by following the steps below:

    1. Navigate to "More > History > Text."
    2. Select a text to view its details. The details screen will also provide a way to unschedule/remove the message if desired.

    If you are still unable to see this option, please reach out to our Support team, by emailing us at support@breezechms.com.

    Happy Breezing,

    0
  • If someone replies STOP to texts but then changes their mind and would like to receive texts again how can that be updated in Breeze?

    0
  • Greetings! I am located here in the EU (Finland) and we have members of our organization all around Europe. I see that there aren't many EU countries in the list. With texting being so common across international borders in much of the current cell phone plans of the EU, is there any work being done to expand the texting abilities to other EU countries? Thanks!

    0
  • @stephenwallace

    Great question! The answer to that question is Yes! As soon as Breeze welcomes a new international customer, we begin to make sure that they've got as many functions as possible based off of what's available in that country. If you have additional questions for this, please give us a call; we'd love to serve you. 

    0