Updating the Payment Method for Breeze Bills

Bills and Payment

To update the payment method on file for your Breeze billing in the account:

  1. Navigate to the Account Settings (Image_2020-05-07_at_1.31.50_PM.png) on the top right.
  2. Choose Manage Account.
  3. Select Bills and Payments on the left.
  4. In the upper right under Payment Information click the Change Card button
  5. Provide the new card information and click Update

Role Permissions needed for Updating the Payment Method for Breeze Bills (Manage Account > Bills and Payment)

Note: If after updating your card, you still receive a warning message that "there was a problem charging your card," please contact your bank as they can determine the cause for the issue with the card.

Failed Subscription Payment Retry Schedule

Overview: A summary of Breeze's retry schedule after the card that is normally used for your monthly subscription fails. 

We get it, when you get a new credit card because your current one expired, got stolen, lost, cut up courtesy of Dave Ramsey, or anything else, it's a huge hassle to remember all of the places that your credit card was being used on a regular basis!

Because of that, Breeze has a systematic retry schedule to run your monthly subscription payment. Here is the retry schedule: 

Day 1

First Attempt (renewal day of month)

Day 4 (3 Days Later)

Second Attempt - if the payment has still not been updated then you'll receive a courtesy email from us that your payment method needs updating.

Day 9 (5 Days Later)

Third Attempt - you will get another email reminder from Breeze alerting you that your account will soon be suspended if you don't update your payment information.

Day 16 (7 Days Later)

Fourth Attempt - your account will be suspended.  When next anyone attempts to log into Breeze it will alert that user that the account has been suspended and needs updated credit card information before accessing your data again.

During this time when you login to Breeze your Breeze homepage will look something like this: 

Additional Retry Information

If the card was declined because it did not have enough money to cover the payment and then more was added to it, it will follow the payment schedule above.

If a new card is added to your account, Breeze will automatically re-try the card before the next scheduled attempt.

If 5 Bills (5 months) go unpaid, the account will be removed from Breeze. The data in Breeze will be removed from our servers 6 months from this removal day. 


Updating the Payment Method When Your Breeze Account Is Suspended

If your Breeze account is suspended due to failed payments, and you do not have the correct role permissions to add a new payment method, you will see an alert that says:   

Image_2019-07-12_at_2.13.59_PM.png

To resolve this an Admin or User at the church who has permissions to Payment Settings will need to sign in and update credit card information. Upon updating credit card information, this credit card will be charged for all of the previous months that failed in order to bring the account current. Once the past invoices have been paid, you will be able to continue using Breeze as normal! 

 

 

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