Giving by Text

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    finance

    Is there a report that I can run to see how often the text to give is being used? Looks like text giving gets lump into batches that just say "Online".

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    Emily W.

    Hey @finance!

    Great question! Currently there is not a report to see how often the text to give is being used. However, it does break down whether the gift is text or online. You can simply run a report with a date range and then scroll to the bottom of the batch report to see how many gifts were given by text. 
    In this screenshot below you can see there was a 1 Text gift based off the number in parentheses:

    While this may not be the ideal answer you were hoping for, I do the information is most helpful.

    Happy Breezing! 

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    finance

    @Emily - Thanks! That worked. The report feature is great. The more I play around with it the more that I see that it can do. I was running all sorts of reports yesterday in prep for a Lead Team meeting.

     

    Adam

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    Emily W.

    Hey @finance!

    That is great news! I am so glad to hear. Please reach out if you need any additional support! We are here and happy to serve!

    Blessings to you and your church! 

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    cammyj1971

    If someone texts-to-give, will it show up under their name when yearly contribution reports are sent to the members?

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    Steve P

    Hey @cammyj1971

    Yes, when someone uses text giving the gift will show up under their name when yearly contribution statements are sent. The first time someone gives you may have to associate the gift to their profile and from that point on it will connect automatically. For more information check out this article: Associating Contributions With Profiles

    I trust this helps.

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    jcampetella

    Is there a feature available that gives contributors the option to pay the extra % for credit card costs?

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    Stephen Ivey

    @jcampetella

    Great question! This feature does not currently exist within the breeze giving platform, but it has been requested several times. Our team is currently looking at the option of etiquette in the future but there's no guarantee of when or if it will actually happen. My suggestion would be to submit a feature request an order to add your voice to the chorus of the others who have submitted it and impress upon the breeze development team the importance of this feature for our customers. Click here: Submitting Feature Requests

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    revalan

    RE: keyword for a fund. It says in the help: "Note: There should only be one "keyword" per fund." Is there a problem if there are multiple keywords for a fund. 

    Example: Our Teen group has multiple fundraisers through the year to go away to camp. If has a keyword for our Teen fund - "pies" (for their pie fundraiser - people can text dollar amt + pie)....or we add another as it comes up..."flowers" for their poinsettias for Christmas...now there would be multiple keywords for the same fund...would that create an issue?

     

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    Stephen Ivey

    @revalan

    Great question here! Although I do not have irrefutable proof that this will produce an error, I will say that we did not suggest it. I believe the note was originally placed in our documentation because of an error that persisted. Please so there's anything else that we can do to serve you!

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    Tobiasc84

    How can we get one the short numbers for text to give? Do we need to link Breeze to another platform? Or can Breeze provide a short number?

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    Stephen Ivey

    @tobiasc84

    Unfortunately, this wouldn't be possible via Breeze. The only short code that's available is via Text message and that is assigned to you based off of your location. We sincerely apologize for any inconvenience that this may cause.

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    mark

    Is Breeze planning any other applications for texting besides giving, for example text "newsletter" to receive link to current newsletter?

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    Stephen Ivey

    @mark

    Great question! That feature has been requested, but I don't know if it's officially been added to the roadmap. Feature requests are the number one way that we make changes in Breeze! I suggest adding to your voice to the chorus of the others who have suggested this feature so that it will stress the importance of its necessity within Breeze. Click here: Submitting Feature Requests

     

    Cheers!

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    mtowns23

    Our church has been using Breeze and online giving for several years, and is considering adding text-to-give... will there be an additional charge to our monthly fee to Breeze?

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    Stephen Ivey

    @mtowns23

    No additional charge! The same transaction fee will apply as your online giving. 

    Cheers!

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    lewislake1030

    I enabled text giving and attempted to test it but my card was declined. What would cause this? my card is not expired and my account balance is large enough to handle my small $5 payment. 

     

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    Stephen Ivey

    @lewislake1030

    Great question! I recommend giving us a call so that we can jump into your account to troubleshoot potential causes to this. There could be a few contributing factors that we need to discuss!

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