Giving by Text

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    office

    I was just thinking that it might be easier and more intuitive for the donors to use the word "help" instead of "commands" to see what their options are for help with seeing how they should form their text or how to update their account.

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    Johnny Hudson

    I agree. "Commands" does seem a little odd

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    Sheley

    Hi there - thank you very much for your feedback - we can definitely understand how "command" could be a confusing phrase for your donors to remember.  The logic behind it is that you're creating the "command" words for the text giving in the first place and to create so for consistency we use the word "command".  However we do really appreciate your feedback with this and we will take that into consideration as we move forward.  We are always trying to make things as Breezy as possible :)

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    Sam Grigsby

    New user.  Can I set a minimum donation for the text feature?

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    Emily W.

    Hey @sgrigsby!

    Welcome! At this time, that is not a current feature within Breeze.

    If we can be of further support please don't hesitate to reach out to our Support team via email or phone: support@breezechms.com or 888.320.6030.

    Happy Breezing! 

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    dianaz

    I just enabled the text giving option in Breeze, and I'm doing a "test contribution" to see how it works. I have a couple of questions! 

    1) I have set up commands for some of our giving funds, but when I try to text to them, I get a message that they don't exist. What am I doing wrong? How do I get a list of our customized commands?

    2) What is the best way to communicate the dedicated phone number and our customized commands (once I figure that part out!) to the church body? We are a newbie church in online giving....haven't been using any other service before now.

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    Elizabeth Reed

    @dianaz

    1. To see the list of custom commands for your account please follow these steps: More > Contributions > Online Giving  > Settings next to your text to give number. (Graphic below). You enter in the Keyword they need to use and what Fund it will be linked to. When texting a specific keyword it should something like "$5 FLC". If you are receiving an error it generally is because the command isn't in that list. 

    2. I found that communicating it on the stage was the best for our church. We even had a slide show on the screen that showed a phone, the number and the commands. We also put a insert in the handout. You could also send out a mass email and place the information on your church website. The biggest thing is getting the information out there so people have it to reference. 

    If we can be of further support please don't hesitate to reach out to our Support team via email or phone: support@breezechms.com or 888.320.6030

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    dianaz

    Thank you, Elizabeth! I wasn't clicking the plus sign to add each command name. So I got THAT figured out. And thank you for the explanation on how you informed your congregation. We'll continue to talk through how we want to do that. 

    It seems like it would be nice for our people to be able to see our customized commands when they type in "commands". i don't know if that is possible...just would be nice!

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    Rob N.

    Hey @dianaz, 

    Rob, stepping in for Elizabeth here!  That's a great idea!  I see how that could be helpful! 

    As it turns out, that's not possible at the moment, but I'd recommend filling out a feature request form to see if that's something we could implement for the future.  Click this link to submit a feature request.

    We're so glad you're a part of the Breeze Family!

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    christiewright14

    Is there a way to give to two different categories in the same text?  

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    Emily W.

    Hey @christiewright14!

    Great question. At this time, it has to be two separate texts. 

    Blessings! 

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