Giving by Text

Allow your attenders to express generosity in a whole new way with Text Giving.

With Breeze's Text Giving, donors can give via credit card, debit card, or bank account (ACH), and can set up recurring giving, all by texting an amount to your church's Text Giving number! Your church can even customize your Text Giving and allow your donors to give to specific funds with the use of keywords.

Activate Text Giving

  1. Navigate to "More" > "Contributions" > "Online Giving."1
  2. Look for the Text Giving box on the right side in the middle of the page, and click "Activate."
  3. Select the number you would like to use  to receive text gifts and click "Confirm" to enable text giving.2

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1 If you haven't already, enabled online giving. Online giving is a prerequisite for text giving.
2 We'll display a list of numbers from what we assume is your own area code. You can always change the area code by clicking the link in the lower left of that window to adjust your area code.
We are unable to add numbers to the list of available text giving numbers, as this is outside of our integration.

Text Giving Settings

As an organization, you can specify the default fund for text gifts and set up additional keywords for giving to specific funds. To adjust these settings:

  1. Navigate to "More" > "Contributions" > "Online Giving."
  2. Look for the Text Giving box on the right side in the middle of the page and click "Settings".1
  3. To set the default fund change the "Text Donations Go To" drop-down to the fund you would like text giving without a keyword included to be designated to. 
  4. Click "Add Option To Give to a Specific Fund" to set up additional funds eligible to be donated to via text message. 
    • In the "Keyword" box, enter the keyword you would like givers to use, and select the fund from the drop-down that you would like this keyword to go to.
    • For example, you could set up a keyword of "building" and if someone texted "$50 Building" then $50 would be donated to the building fund.
    • There should only be one "keyword" per fund. (capitalization does not matter) If you set up multiple keywords for one fund the giver will receive an error code stating that fund does not exist). 
  5. Make your changes and click "Save."

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1 This assumes you have already activated text giving.
Note: For a recurring gift, givers will only get an email confirmation, not a text confirmation.

Donate By Text 

To donate by text, a donor simply:

  1. Text the amount they'd like to give to your text-to-give number (e.g. $50).
  2. If a person has donated by text before, they'll receive a text in response confirming that their gift has been received successfully and they're done.
  3. If it's the first time a person is donating by text, they'll be sent a message that says, "It looks like you are a new giver; to begin: (link provided). It will be a link to the church's online giving page. Clicking on the link they will be asked to supply their payment method (credit card, debit card, or bank account). This payment source will then be linked with their phone number so that, in the future, all they will need to do is text in the amount. (They will not need to re-enter their payment information.)
  4. If the donor didn't specify a fund by keyword, donations will automatically go to the default fund in Breeze. Example giving by keyword: $50 missions Note: Donors can only give to one fund at a time.

Text Giving Commands

The following is a list of example commands that the text giving system accepts:

Command Description
$50 Donates $50 to your church. Users can type any amount; the dollar sign is optional (e.g. $50 and 50 both work).
give $50 Same as above.
give Your text giving number will respond asking "how much you'd like to give". Telling people to text 'give' to your number can be a more succinct way to communicate text giving.
$50 missions Donates $50 to the missions fund. You can customize fund keywords and what fund they point towards. Note: Donors can only give to one fund at a time.
$50 weekly Sets up a recurring gift of $50 each week. Frequency options are 'weekly', 'biweekly', 'monthly', and 'yearly'.
$50 missions weekly Sets up a recurring gift of $50 each week to the missions fund. Frequency options are 'weekly', 'biweekly', 'monthly', and 'yearly'.
refund Refunds the previously given contribution. 1
update Allows a donor to update their payment method or recurring gift. Your text giving number will respond with a link where users can make these changes.2
unlink Unlinks a user's phone from the text to give system.
commands Provides the user with a list of the available generic text commands (will not include the unique specific keywords you have set up for your church)
All text gifts will appear on contribution reports as Method: Text (card) or Text (ACH) unless the text giver is a first time giver to the church (who hasn't given online before). In that particular case, when giving via text, that gift will appear as “online” gift and not text.
1 Donors can only refund their own gift with this command within 24 hours of giving the gift. If the previously given contribution started a recurring gift, the recurrence will also be canceled.
2You can only update recurring gifts via text when the recurring gift was established via text giving. To learn how to update non-text-originated recurring gifts visit View and Modify Recurring Donations
Currently, there is no way to disable keywords, they must be deleted if you don't want them to be active.

Video Overview of the Text Giving Feature:

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Comments

37 comments
  • @pastor

    Absolutely you can share these videos! As it is a current limitation to find these videos outside of our Help Desk, I think a lot of good could be accomplished by simply copying and pasting the Help Desk article link to share with your members. This allows them to see that there is a place to ask questions about Breeze if they are having trouble navigating the program. And a lot of times, these articles have a written explanation from what the video is talking about. I think members would find the Text Giving Video and the How to Give Online Video really helpful here!

    I hope this helps!

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  • Is there a link to the

    Video overview of the Text Giving feature?

     

    I would like to embed a link to our announcement slides for Sunday.

     

    Summer

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  • @Summer

    Nate here with Breeze Support, thank you so much for reaching out to us!  Great question by the way, and this is a wonderful way to promote online/text giving.  So, unfortunately, we don't have an "official" way of getting you that link.  I'm sure there are ways that you could get it online, but I do apologize that we don't have those readily available for download. 

    Of course, we'd love to get this feature request directly submitted to our development team of engineers, so, if you wouldn't mind taking just a minute or so, they can get it on file.  Just click https://app.breezechms.com/features

    Let us know if there is anything else we can do as you prepare to roll this out to your members. 

    Breezy Blessings,

    Nate

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  • Is there a max amount for text giving?

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  • @braiden79

    Great question here! There is currently no limit as to what you can give on text giving. But your bank will most likely have a cap as to what a person can give in one transaction. You'll have to approach this differently for each bank, as they all have their own set of rules here. I hope this helps!

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  • Hi! I appreciate the videos that help us set up aspects of text to give, but I was wondering if there was an introductory video that was geared toward the users in our congregation? I put together a document with helpful info, but a video would be aMAZing!

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  • @admin

     

    I can see how a text giving video geared towards donors would be so helpful! As it turns out, we don't currently have a video that's user specific, however we do offer promotional images that are available to you right in your Breeze dashboard. They may be helpful to you for spreading the news that text giving is available. You'll find that right underneath your text giving number in the Share button. 

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