To issue a refund:
- Navigate to "More > Contributions > Online Giving."
- Click "View Details" under "Gifts in Last 30 days."1
- Click the dollar amount of the gift you'd like to refund.
- Click "Refund."
- Select if the refund is a full or partial refund.
If you need to refund a gift given more than 30 days ago, search for the contribution and then click the dollar amount to bring up the details view.