Volunteer Notifications (Legacy)

When using Volunteers (LEGACY) scheduled volunteers can receive email and/or text notifications1 reminding them when they are scheduled to serve.  These notifications can even include an RSVP option for the scheduled volunteers to confirm they will be there or let you know if they cannot make it. To set up notifications:

  1. Select the "Events" tab from the top right.
  2. Click on the event and click "View Details."
  3. On the left, click "Volunteers (LEGACY)"
  4. Click "Change" in the blue bar towards the top.2
  5. Select the settings you'd like and save the notification for either that event or all events in the series.3

1 Notifications are sent out between 3pm and 5pm ET each day. If a notification is not in place by this time, it will not be sent. You can always manually send a notification out immediately by selecting "Now" for the notifications send time.

2 In order for the blue bar and link to appear, you must have at least one volunteer scheduled.

3 Saving a notification for the entire series makes that notification the default notification. You can always override this default for specific events in the series by saving a notification just for that event, not the series.

Note: When you send out a text notification to your volunteers, it will shorten the church name to a limit of 15 characters. This is done in order to allow for the RSVP link to display and allow your volunteers to click through to accept or decline.

 

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Comments

6 comments
  • How do a change who the email comes from when sending reminder notifications to volunteers.  The drop down arrow doesn't give me the option I am looking for.  

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  • @boehmerclan7

    Thanks for reaching out to the Breeze Community!

    The reminder notifications to volunteers comes from whoever is scheduling the volunteers. In this case, it's controlled by whoever is the LEADER of a Role. See here:

    Hopefully, this information is helpful to you. 

    If there's anything else that we can do to serve you, please let us know!

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  • I've really enjoyed the Volunteer 2.0 scheduling but I was wondering if there is a way to send out one alert for all roles instead of individual alerts for each role.

    For example: we have a music practice every two weeks and I have multiple people scheduled for different groups/songs. They used to get one email with all their roles listed but now they are getting 5-10 emails for each individual role.

    Maybe you have a best practice etc that would make that easier? Thanks!

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  • Hey @johnmarcconner

    Thanks for reaching out to the Breeze Forum! It sounds like this may take some extensive troubleshooting as this is not expected Behavior. Your schedules should be showing up in ONE email. See here:

     

    We'll be in touch via email soon!

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  • Hello, I have a couple questions about the volunteer notifications. Am I able to customize the text message notification? It seems I can only customize the email notification. Also, am I able to attach different files for each notification? We would like to send out lesson plans with the volunteer notification but they are different for each month/volunteer. Thanks in advance for your help!

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  • @sandranoble582 

    Thanks for reaching out to us! Let's jump in:

    Am I able to customize the text message notification? It seems I can only customize the email notification.

    • Great question! The email notification is the primary in this case and has more customization flexibility. The Text notifications are generic and cannot be customized. 

    Also, am I able to attach different files for each notification? We would like to send out lesson plans with the volunteer notification but they are different for each month/volunteer.

    • Yes! You can attach different files to each role notification.

     

    If you have any additional questions, please don't hesitate to reach out to us via support!

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