Photo Rotation Issues With Emails

Issue/Solution

Issue:

  • Images Uploaded to an email sometimes are rotated incorrectly and are unable to manually rotate Breeze email composure window.

Environment:

  • Confirmed in Windows 10
  • Likely applicable to all environments including Mac, Android, and others

Cause:

Likely caused by the operating system (Mac/Windows) auto-rotating the picture in the viewer and leaving the actual picture file still upside down/sideways. When uploading to Breeze, in an environment where auto-rotation isn't supported, original photo file orientation is preserved, displaying the photo upside down/sideways.

Resolution:

  1. On the device you're using to upload the file to breeze, open it in a photo viewer. Assuming the photo orientation looks correct, save a copy of the photo file. Upload this new file to Breeze
  2. Saving the photo as a copy locks in the auto-orientation magic that the host computer is doing.
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