Update to Breeze Texting

Was this article helpful?
14 out of 14 found this helpful
Sorry this article wasn't more helpful - we'd love to improve it! Can you let us know what it was missing?

Comments

14 comments

  • Avatar
    smithdevinr

    Is this why I am no longer getting the texts from the church? I inquired about it a few days ago and was told that it must be a problem with my cell phone carrier... Now I see this and don't know that I believe that answer I was given which really sucks because I've spent hours on the phone with my carrier because Breeze tech support assured me it wasn't their issue.

    0
    Comment actions Permalink
  • Avatar
    johnmarcconner

    Is there a way to include the opt-in message for the first time any new contact gets their first message? Wouldn't that be easier than verbal or written notice? 

    For example; we add a new contact that filled out a connection card and the first text they get comes with the opt-in message? 

    Thanks!

    0
    Comment actions Permalink
  • Avatar
    jsharp9321

    Will we be able to print a list of those that opt out?

    0
    Comment actions Permalink
  • Avatar
    Julie Schweihofer

    Thanks for the great questions. 

    I've added FAQ to this article covering these questions and more. 

    Happy texting :) 

    0
    Comment actions Permalink
  • Avatar
    Julie Schweihofer

    Devin,

    I've sent you a direct message via email addressing your specific concerns. Please let me know if I can be of further assistance, we're here to help. 

    0
    Comment actions Permalink
  • Avatar
    Kathy Slessor

    Given that Canadian laws are somewhat stricter that the US ones regarding this issue, I'm curious to know how and when these tools will be available to your international clients. Also, if someone changes their mind and would like to receive texted reminders, how do we direct them to opt-in?

    0
    Comment actions Permalink
  • Avatar
    Julie Schweihofer

    Morning, Kathy. 

    As your question is a little more complex, I have sent you a response via email. 

    0
    Comment actions Permalink
  • Avatar
    Kathy Slessor

    Thank you so much Julie!

    0
    Comment actions Permalink
  • Avatar
    emeryhurd

    I understand the opt in protocol. 

    My problem is I have people who accidentally opted out by typing STOP, and now they want back in.

    Exactly how do they do that???

    0
    Comment actions Permalink
  • Avatar
    Stephen Ivey

    @emeryhurd

    Great question! If you had the numbers of those who opted out, simply send us those numbers and we'll make sure that they are removed from our suppression list. Unfortunately, this is the best option for this scenario at this time. 

    Cheers!

    0
    Comment actions Permalink
  • Avatar
    emilyherset

    Question regarding texting - 

    Is there a way that when we text message a "tag" that we can delete certain people from the message? This is possible with email, but wondering if it could become a possibility for text messages. 

    0
    Comment actions Permalink
  • Avatar
    Stephen Ivey

    @emilyherset

    Great question! Currently this feature does not exist for text messaging, however, Feel free to Submit it as a feature request! Submitting Feature Requests

     

    Please let us know how we can continue to serve you!

    0
    Comment actions Permalink
  • Avatar
    jahays

    Does Breeze have, or are you planning to add, the ability to have people text a phrase to a shortcode and receive an auto-response?  For instance, have guests text "New Here" to 87447 and then send them a form with a link to fill out a form and a message letting them know there is a gift card waiting for them?

    0
    Comment actions Permalink
  • Avatar
    Stephen Ivey

    @jahays

    Great question! This has certainly been mentioned from our customers as a requested feature! I strongly suggest adding your voice to the chorus of those who have also asked for this so that Breeze can see the need from the customer base! Click here: Submitting Feature Requests

     

    Cheers!

    0
    Comment actions Permalink

Please sign in to leave a comment.