Editing or Deleting a Pending Email

Overview:

At times you may wish to make changes or delete a pending email that you have scheduled for a later time and date.

 To Edit or Delete a Pending Email:

  1. Navigate to the "Account Settings" (Image_2020-05-07_at_1.31.50_PM.png) on the top right.
  2. Click "History" in the dropdown menu
  3. On the left-hand side choose the option of your User History that you would like to see (Email).  
  4. Select the Email you would like to delete and click on the subject to bring up the email. 
  5. Click the arrow next to Change Time
  6. Make desired changes
    • Change Time
    • Send Now
    • Edit Content
    • Unschedule & Remove

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Comments

5 comments
  • I set up an email to a committee yesterday with a custom date/time set for later this week but today when I went back in to edit the email it does not show in my email history as pending...  I do not want to find it sends at a later date.

     

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  • Hi there @diosecpa,

    I'd love to dive into this more with you. I think we can troubleshoot this better on the support side of things. Be on the lookout for an email from me shortly! 

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  • I drafted an email to be sent a day ago and it still hasn't sent and says pending. Is there a reason it has not sent yet? 

    -1
  • Hey @jessica!

    This is a great question. I am very sorry that this has happened! I know it's frustrating. :( 

    As it turns out, yes! Yesterday our email provider had an unexpected outage and that is why your email is stuck on "Pending." I know this is definitely not ideal, but you will need to re-send this email in order for it to successfully send. 

    The good news is our email provider is back up and running! I want to confirm that any scheduled emails moving forward should send successfully!

    Thank you for your patience and kindness with this. Have a wonderful day!

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  • Once an email is marked as pending AND in the "queue" to have already have been sent, there appears to be no way to delete a pending mail.   Breeze just tells me "Just go take a walk and come back later - there's no report of deliverability right now"

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