Accessing Data from Cancelled Account


Sometimes you may find that you've cancelled your Breeze account too soon and wish to still access the data. We'd love to help you.

How can I access my data from a cancelled account?

There is a 6 month period where data is still intact and can be accessed by our Breeze team.  To access your data from a previously cancelled account, you can submit a request to our Support team.  Let them know that you would like to access your data, and if it's still within the 6 month period and your data is available, our Specialist team will be glad to provide the data you request.  Once we receive your request, a Specialist will reach out via email to let you know the next steps in our process.

This process should be done in a week or so, and once finished.


What happens if the account was canceled longer than 6 months?

Unfortunately, the data will no longer be accessible and will be queued for permanent deletion after 6 months. 


If you have any additional questions please don't hesitate to let us know! We are open 9am - 6pm (Eastern), Monday - Friday. Reach us by phone or email us here.

We're always here to be a resource to you and your church.



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