Summary: During peak tax season, Breeze paces email delivery to maintain a high success rate, so Giving Statements and bulk emails may take up to 8 hours to reach donor inboxes. This article explains the delay, why you should not resend queued emails, and how to check delivery status once the window has passed.
Key Information
- Current delivery window Breeze is pacing email distribution platform-wide during peak tax season to maintain the highest delivery success rate, affecting all Giving Statement and bulk email sends. Your emails are queued and safe; allow up to 8 hours for delivery to donor inboxes.
- Do not resend emails that are pending or processing Don't resend while status is pending/processing: it won't bypass the delay (just re-queues at the back of the line), and it creates duplicates — donors get one copy of the email for every time "Send" was clicked once the queue clears.
- Check delivery status after the delay window After the 8-hour window, check Settings > History > Email to confirm delivery.
Troubleshooting & FAQs
- My Giving Statement or bulk email is stuck in a pending/processing state. What should I do?: Nothing — it's queued and safe. Allow up to 8 hours during this peak tax season delay; don't click Send again.
- Will resending a stuck email make it go out faster?: No — resending doesn't bypass the delay, it just adds another request to the back of the queue.
- What happens if I click Send multiple times on a delayed statement or bulk email?: Each click queues a duplicate; once delivered, donors get a separate copy for every time you clicked "Send."
- How do I confirm my emails were eventually delivered?: Check Settings > History > Email after the 8-hour delivery window passes.