Viewing Your Text History

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    Renee Hazlewood

    So when checking the text history, on the failures page, if the reason now says "Accepted", does this mean the text was successful or failed and I should resend?

     

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    Stephen Ivey

    @rhazlewood

    Thanks for reaching out to the Community!

    This is currently a bug that we are monitoring with Breeze and is being resolved. This text should be considered to be Delivered unless otherwise communicated from the person it was sent to! We will continue to keep you posted from our support side. 

    Blessings, 

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    kaydee

    What does status "expired" mean? What does reason "unroutable" mean? Why are messages failing with an "unknown" reason if the phone number has been verified as correct?

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    Stephen Ivey

    @kaydee

    "Expired" means that the message timed out on the carrier's side.
    "Unroutable" means that the message failed due to no route being available to deliver the message to the number in question.  
    As for the "unknown" number being "verified as correct"....we've been monitoring a bug that has been doing this and are working on resolution for it!
     
    Let us know how we can continue to serve you!
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    myflchurch

    Once I see the email and text history, what is the easiest way to stop texts and emails from going to those emails that bounced? remove numbers from receiving texts that previously texted stop or ignored or couldn't go through?

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    Josh R.

    Hey @myflchurch,

    Great question! The best way to stop emails or text from going to the ones that fail is to either remove them from the profile or select "Do Not Email/Text" by selecting the "More Options" under the number/email on their profile. 

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