Viewing Your Text History

When you send text messages you can look at the text history to see which texts were successfully delivered and which ones failed and the reason for failure. Here, we'll go into a bit more detail about what the reason behind the failed status means. 

 To View Your Text history

    1. Navigate to the "Account Settings" (Image_2020-05-07_at_1.31.50_PM.png) on the top right.
    2. Click "History" in the dropdown menu
    3. On the left-hand side choose "Text"
    4. You can filter at the top by using the columns. Filtering by Dates, Person, or Status. 

Role Permissions needed to view History (History)

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To view the details of a specific text click on it to see the Message you sent, those it was delivered to, and those that it failed to send to :

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The Failed Texts will show you the reason why the cell phone carrier (of the person you are texting) reported that it failed to be delivered:1_Screen_Shot_2017-08-25_at_8.40.25_AM.png

What Counts as a Text

  • If Breeze attempts to send a text, it will count as one text toward your limit/monthly overage, even if the text does not successfully go through. 1 message sent to 30 people will count as 30 texts.
  • If the status of the text reads "Failed" it means that Breeze tried to send a text. 
  • If the status of the text reads "Ignored", though it shows in the deliverability report, Breeze did not try to send a text and it will not count against your text limit or charge you if you have unlimited texts enabled. If the status of the text reads "Blocked", because the recipient previously replied STOP to this number, this will not count against your text limit or charge you. 

How Breeze Sends Texts

Breeze uses a large, highly reputable worldwide texting system called Twilio for mass texting from US-based Breeze accounts (Nexmo for non-US accounts).

If a person's profile has a phone number in the "Mobile" field, and you initiate a text to that person, Breeze will push out a text attempt to that number. The deliverability "reasons" below are messages received from the recipients carrier in response to this attempt. While we attempt to deliver all texts, due to texting technology and carrier limitations, not all texts may be deliverable.

Reasons Messages Fail

  • Blocked is when the recipient previously replied STOP.
  • Unknown is typically because it's not a real number. No carrier has that number, or has ever, which is why it's "unknown". (a 555 number for instance)

  • Destination Unreachable can mean a couple of different things. It's possible that the recipient personally blocked that number, or they no longer have that number, etc.

  • Unsubscribed (or "RESPONSE_MSISDN_OPTED_OUT_FOR_CAMPAIGN") means the recipient replied "STOP" to a text. To resubscribe, they recipient needs to text "START" to 874-47.

  • Blocked by Carrier typically indicates the recipient has a carrier-block on receiving texts from all short-code numbers (US-Based Breeze Accounts send from a short-code number). Advise the recipient to contact their mobile phone carrier for assistance.

  • Absent Subscriber Permanent is a permanent error and as such messages should not be retried. It refers to messages sent to numbers no longer active, which should be removed from your Breeze account.

  • Anti-Spam Rejection is an error customers of US Cellular are receiving, indicating that our Breeze short code is being blocked as spam.

  • Awaiting Confirmation is an error message means that the carrier has yet to accept the text message for some reason. Whenever a text is sent out through Breeze, it must be received by the cell phone carrier, and the text message then the message is essentially in a holding pattern until the carrier accepts it and in turn sends it out to each individual number.

  • General Error is a general error that doesn't provide additional information for troubleshooting, however, at this point we are seeing this error exclusively for US Cellular customers, indicating that our Breeze short code is being blocked as spam.

  • Invalid Message is an error regarding T-Mobile and MetroPCS customers. This is an issue on the carrier side and the individual will need to contact T-mobile for support.

    This error means one of the following things are happening:

    • T-Mobile and MetroPCS: The phone number belongs to a prepaid user who does not have enough credit to receive an SMS.
    • T-Mobile only: The individual is not provisioned to receive SMS from all short codes (or from specific short codes).
    • T-Mobile only: The individual is on a MVNO connected via T-Mobile. T-Mobile does not deliver SMS messages from short codes to the individual on MVNOs.
  • Ignored: This is a duplicate number that has already been used in the text group (example: two people in a family with the same mobile number, Breeze will only send the text once, using one text credit, even though two people are included in the text group.

  • No Mobile Phone: A customer would receive this error if a land line was entered in the Mobile Phone field instead of a cell phone, OR if more than one cell phone number is entered in the Mobile Phone field.

    • Breeze does not allow for texting to multiple cell phone numbers that are entered in the Mobile Phone field.

  • Depleted Account: This error means that your Breeze account (all users) has sent over 250 text messages in the given calendar month. Breeze will no longer send/deliver texts beyond 250 in that calendar month until you enable unlimited texting (More > Account Settings).

To Delete a Scheduled Text Message

  1. Navigate to the "Account Settings" (Image_2020-05-07_at_1.31.50_PM.png) on the top right.
  2. Click "History" in the dropdown menu
  3. On the left-hand side choose the option of your User History that you would like to see (Text)
  4. Select the "Scheduled" text message that you would like to delete and click on the subject to bring up the message.
  5. Select "Unschedule and Remove."

Enable Unlimited Texting

By default, your Breeze account receives 250 complimentary texts per calendar month. To enable texting beyond 250 per month, To enable Unlimited Texting for the organization:

  1. Navigate to Account Settings(Image_2020-05-07_at_1.31.50_PM.png) on the top right.
  2. Select Manage Account in the Mega Menu.
  3. Click the check box that says Enable Unlimited Texts. 
  4. Save Changes.
Role Permissions needed to update General Settings (Manage Account > General Settings)

 

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