1. Breeze Church Management
  2. Knowledge Base
  3. Additional Information
  4. External Policies/Regulations

Breeze pages are not loading / "Your Connection is Not Private" errors

Updated:

We have recently been alerted to the fact that customers using Comcast Business (including Spectrum Business) are finding that Breeze pages are not loading. 

image (2) (1)

Screenshot (51)

As this issue is not originating from Breeze, we have recently found that customers using a Static IP will need to disable SecurityEdge in their account. Here is a thread from Comcast that outlines this exact issue.

Step-By-Step on How to Disable SecurityEdge

  1. Login to https://business.comcast.com/
  2. Click the blue “Manage Internet” button
  3. Look for a box under Services & Equipment labeled SecurityEdge™
  4. Click on the > icon within the title area of the box.
    1. DO NOT Click “Visit SecurityEdge”.
  5. A side panel should open on the right-side giving you the option to disable the service.
  6. Untick the box to set the status of SecurityEdge™ to Disabled.
  7. Within 5-10 minutes your blocked URL should be accessible.

Beyond this, we recommend these next steps to check.

1. Firewall and Security Settings:

  • Check Firewall Rules: Review firewall or security settings. It’s possible that a rule might be blocking access to the Breeze CSS file. Look for any rules that might block specific domains or IP addresses, particularly for content coming from Breeze.
  • Whitelist Breeze URLs: Try adding Breeze’s domain to the firewall’s whitelist. This should allow traffic to pass through without being blocked.

2. ISP Issues:

  • Contact Internet Provider (Comcast): Reach out to your provider to see if there’s any issue on their end, such as IP blocking or filtering that might affect access to certain content. They might have implemented new security measures that inadvertently block certain requests.
  • Check for Network-Wide Issues: See if other websites or services are affected, which might indicate a broader issue with your internet provider.

3. Local Network Troubleshooting:

  • Bypass Local Network: Try accessing the Breeze page from a different network (e.g., mobile hotspot) to see if the issue persists. This can help isolate whether the problem is specific to your local network or internet provider.
  • Modem/Router Settings: Review modem or router settings to ensure no configurations are inadvertently blocking or filtering traffic to specific domains.

 

 

Articles in this section