Summary: Efficiently identify individuals who have missed events in Breeze ChMS with this comprehensive guide. Setting up automatic alerts helps you pinpoint members who have not attended specific gatherings so you can improve pastoral care, track engagement, and streamline your outreach efforts.
Before You Begin
Recurring Events Only: The "Alerts" feature will only appear as an option on recurring events, not one-time events.
Delivery Timing: All event notifications go out automatically the day after the event at 8:00 AM EST.
Live Check-In Recommended: Alerts are designed to work seamlessly alongside live online event Check-In. If you record attendance manually after the event is over, you will need to adjust your alert settings to avoid false notifications (see the FAQ section below).
Step-by-Step Instructions
Setting Up an Attendance Alert
Select the Events tab from the top bar menu.
Click the recurring event for which you'd like to set up an alert.
Click the View Details button.
Click the Alerts link on the left-hand menu.
Click Add Alert.
Specify who should receive the alert and which group of people the alert should monitor.
Pro-Tip: If you only want a leader to be alerted when a specific group of people misses an event (e.g., alerting a small group leader about their specific members), simply set the alert to match the tag of that small group!
Understanding How Alerts Trigger
When you set up an alert, the assigned recipient will receive an email for each consecutive week a person misses the event within your designated timeframe.
The Threshold: If you configure the alert to notify you between 5-8 missed events, the recipient will receive an email on the 5th, 6th, 7th, and 8th miss.
Resetting the Count: If an individual misses 3 events but then attends the 4th, their absence count starts over at zero.
Maximum Limit: Once an individual surpasses your maximum threshold (e.g., missing more than 8 events in the 5-8 range), the email notifications will automatically stop for that person.
Troubleshooting & FAQs
Why did I receive an absentee alert for someone who actually attended? Because alerts automatically trigger at 8:00 AM EST the day after the event, anyone without an attendance record at that exact time is flagged as "unattended." If you manually enter attendance later in the week, an alert will still go out.
How do I use alerts if my church records attendance manually after the event? To make the Alerts feature work with manual attendance entry, we recommend padding your alert threshold by one event. For example, if you want to be alerted when someone misses 3-6 events, set the alert for 4-7 events. This builds in a buffer week, allowing you time to manually log attendance and safeguarding against false-positive absence alerts.