Texting People

Breeze allows organizations to text one or more people in the database at a time for quick communication. The texting tool, utilizing a dedicated short code (874-47) is meant for one-way communication to mobile numbers stored in the Breeze profiles. Because it is one way, you are unable to receive any replies. We provide each organization the ability to send 250 complimentary text messages per month at no additional charge. 

How to Send Text(s)

Click on the options below to reveal the steps for sending, scheduling and viewing text history. If your organization is based in the U.S., text messages are sent from the dedicated short code 874-47.

Send An Individual Text Using Breeze                                              Texting A Group of People Using Breeze                                     Schedule a Text for the Future Using Breeze                                                             How to View Text History and Scheduled Texts in Breeze
  1. Navigate to a specific person in Breeze.
  2. Click on that person's mobile phone number to bring up the compose text window.
  3. Compose your text and click Send Text Message.

Note: The character limit for a single SMS message is 160 characters. This is an industry set limit and there is no way to increase the limit at this time.

Role Permissions needed for Sending a Text Message (People > Action > Text) 

How Are Texts Counted?

  • On the technical level, Breeze counts each recipient as an individual text message, regardless of if the message has the same content or not. This is because each unique mobile number receives a text message and we are charged by the texting provider for each message sent to an individual number.
  • For instance, if you send a text to 30 people, Breeze will send out 30 individual texts, all containing the same message, one text being sent to each number (and counting as 30 texts toward your limit).
  • Breeze automatically filters out duplicates (if multiple people have the same mobile phone number) and will only send one text per phone number (only counting as one text)

How To Enable Unlimited Texting

Unlimited texting can be enabled for your organization, allowing for more than the 250 complimentary messages to be sent a month. Every additional text above the 250 is billed at just one penny ($0.01) per text. If you have not enabled unlimited texting your organization will not be able to exceed the 250 text messages. Any text messages (including volunteer notifications) above the 250 limit will not send. 

To enable Unlimited Texting for the organization:
  1. Navigate to Account Settings(Image_2020-05-07_at_1.31.50_PM.png) on the top right.
  2. Select Manage Account in the Mega Menu.
  3. Click the check box that says Enable Unlimited Texts. 
  4. Save Changes.
Role Permissions needed to update General Settings (Manage Account > General Settings)

 

Confirmation Lead Message  

When you send a message to a mobile number for the first time, we’ll help you inform the recipient about their messaging options automatically. This is to ensure that we are doing our part in keeping you compliant with industry standard regulations for texting. 

Things to know about this confirmation lead message:

  • Breeze handles this automatically and there’s no action required on your end.
  • This first-time confirmation message, sent only once to each number, is free to the church and will not go against the free 250 messages per month count.
  • This message will include the name of your church (15 characters of the name of your church found in account settings) and information on how they can opt-out of texts if desired. 
  • This message is sent just before we pass along your message or reminder.

Here's an example of what your text recipient will receive: 

2021-10-21_09-10-30.png

 

Adherence to Opt-In/Opt-Out Procedures

In addition to Breeze sending the confirmation text prior to the first message you initiate in the system, you must also provide the following opt-in verbiage to all new people you text from Breeze. 

This opt-in verbiage can be shared with individuals either in writing or verbally. 

Written Opt-In:
Simply add this message to your membership registration, or post it visibly within the church office:

"We occasionally send text message reminders and alerts to our membership. Message and data rates may apply. To opt-out of those messages at any time, reply with STOP and you will be removed from all messaging. For further information, visit breezechms.com/terms-of-service."

Verbal Opt-In:
As a convenience for situations where no registration information is collected, we ask that you share the following information with your members verbally:

"We occasionally send convenient text message reminders and alerts to our membership. Message and data rates may apply. To opt-out of those messages at any time, reply with STOP and you will be removed from all messaging. For further information, visit breezechms.com/terms-of-service."

Use built-in Breeze features to help you adhere to opt-out requests! People who do not want to receive text messages can either:

  • Reply to a text message with the word "STOP." (This will disable all text messages from Breeze, including volunteer reminders.)
  • Have the mobile phone on their Breeze profile marked as "Do Not Text." (This will prevent the profile in question from receiving group text messages sent through Breeze but they will still be able to receive individual text messages and volunteer reminders.)

    To do this:
    1. Navigate to the individual's profile in Breeze
    2. Check the "Do Not Text" option beneath the Mobile Phone field

The Goal: Text carriers are interested in protecting the rights of recipients and therefore require opt-in adherence. Be sure to inform people of why and when they may receive text messages from you and allow them to opt-in or opt-out of those messages. This is only available in the US and Canada at this time, as text regulations do not require it in other countries

As stated in our Terms of Service, texting through Breeze cannot be used for marketing purposes. Texting is meant to be used for reminders and alerts only.

Resubscribing to Text Messages

When a recipient replies Stop to your text thread, they are notified they have been unsubscribed and given instructions on how to resubscribe. Within that same message thread, or a new text message to 874-47, they should text the word Start to resubscribe.  

2021-10-21_09-10-45.png

 

How Many Texts Has My Organization Sent? 

  • To see how many remaining texts are left each month, you can open the text compose box, and at the bottom, to the left of the cancel tab, it will show you how many remaining texts you have.
  • If you have enabled unlimited texting, you will see a total of the texts you have sent.
  • Your organizations 250 free text messages will reset on the 1st of each month. 

 

How Is My Organization Billed For Texts? 

Monthly with your Breeze Subscription.

  • Text messaging is billed by Calendar month, while the Breeze subscription is billed from "anniversary day-of-the-month. 

For example, If your subscription is billed on August 28, you will be billed for texting from the previous month July 1 - 31 on that subscription invoice. 

 

How to Text Links & Attachments

Sometimes there might be a desire to send a photo or link in a text message through Breeze. While there is not a native way to do this, there is a handy workaround!  

  1. Upload the desired photo to a cloud-based site (e.g. Google Photos). If you are simply adding a link, you can start at step 3 below.
  2. Copy the link from this photo to share with others:
  3. Navigate to a website like Tinyurl.com to shorten this link by pasting the original URL into the appropriate field.
  4. Copy and paste this new URL into your Breeze text message so others can click on this link to view your photo!


mceclip1.jpg

 

Information on Texting Outside the US

If your organization is located in Canada or the UK your texts will send from a long phone number with the code from your country. All other countries will have texts that come from a 415 Area Code (US San Francisco). At this time only organizations in the US and Canada have the Lead Message providing opt out verbiage. 

  • By default, Breeze will assume that all phone numbers are in the same country as your church.1 When preparing to send a text, we'll automatically format it according to your country so it sends correctly.
  • If you are attempting to send texts internationally, you will need to include the plus symbol along with the country code in the mobile phone number on the profile so that Breeze doesn't attempt to reformat the text according to your own country's specifications.

For example, if your church is located in the United States and you want to send a text to someone in the United Kingdom, you would want to format phone numbers similar to +44 20 5555 5555

However, if your church is located in the United Kingdom, you can simply use your local format for mobile numbers in the profile 020 5555 5555

Click here to see what countries are supported for texting within Breeze and their corresponding country code
Australia +61
Bahamas +1
Brazil +55
Canada +1
Colombia +57
Dominican Republic +99
Ecuador +593
Finland +358
India +91
Ireland +353
Malaysia +60
Mauritius +230
Mexico +521
New Zealand +64
Nicaragua +505
Nigeria +234
Norway +47
Philippines +63
Singapore +65
Slovenia +386
South Africa +27
Thailand +66
The Netherlands +31
United Arab Emirates +971
United Kingdom +44
United States of America +1
Vietnam +84
1 Your country can be set within Account Settings > General Settings.
2 If you don't see your country on the list, please email us as we may be able to add it to the country code list.
Note that Breeze may use a different sending number depending upon the destination of the text. For example, a text to Vancouver, Canada will come from a US/Canada phone number while a text to London, England will come from a United Kingdom number.

Internal Note: Breeze uses two different providers to send text messages, depending on whether it's text giving, US, or international accounts. Nexmo (International Long Number and Some early text-to-give accounts) and Twilio (US Shortcode number: 874-47 and The remaining text giving accounts).

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Comments

11 comments
  • It appears there is currently a 100 character limit on texts, so when a longer text is sent, it is broken up into multiple sections. Is there a way to increase this character limit?

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  • Hey @Jahays. The character limit for a single SMS message is actually 160 characters. This is an industry set limit for SMS messages and there is no way to increase the limit for this.

    The workaround would be that you would have to break your message up. Some organizations will do this, ending each Text with something like 1of 3, 2 of 3, 3 of 3. 

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  • Hi,

    Is there a way to change the name of the number that the texts are sent from - so that it appears that the sms is coming from our church, not a random number?

    Does the opt-out function work automatically in Australia? I just tried it on my phone and nothing happened.

    Thanks,

    Emma

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  • The images on this article are no longer visible. Please update those img tags.

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  • @george

    Thank you for pointing out the broken image links!  Those have been restored now.  Please refresh and see if you can see them.

    Have a blessed day!

    0
  • The image links on this article are still broken on my end.

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  • Hey LR! Thank you for the heads up. We've made our team aware of this and will hopefully have a fix soon. We appreciate your patience. :) 

    Cheers!

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  • When I send out a text to a group of people (tag), it only goes to one phone number.  However, we have set up our profiles to have families.  Is there a way to text multiple numbers in the same profile or must we set up a separate profile for each family member?

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  • Thanks for reaching out, @rich!

    The way our text feature works, when you select 'text people' in a certain tag, anyone with a proper field entry in their mobile phone number text box on their profile will appear on that text as a recipient. If you don't see the people you need to see, I would make sure that 1) they are correctly identified in the tag, and 2) they have an entry in their personal profile under 'mobile phone'. The system will automatically associate these two connections and send a text out when you hit 'send'. 

    Hope this helps!

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  • Is there a way that you could add to the lead message that this is outgoing only so people do not try to reply to it?

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  • Hey @lewislake1030!

    This is an excellent question and I understand how helpful that would be!

    While there's currently not a way to automatically include a message about the text being outgoing only, you can certainly add this at the end of your text message before sending it out! :) 

    Additionally, this is something that is definitely worth mentioning to our Product team as I can how this would improve things for both your ministry and our Breeze family as a whole! You can learn more about feature requests here: Submitting Feature Requests

    Have a wonderful day!

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