Summary: Learn what Alternate Sending is, how it helps users sending from public email domains (like Gmail or Yahoo) avoid bouncing, and how to request it for your account.
Before You Begin
- Who needs this: users sending from public/free email providers (Gmail, Yahoo, AOL, etc.) with persistent bounced emails, or users on a personal domain with Advanced Authentication enabled.
- Important: Alternate Sending can only be enabled by Breeze support — not from your user settings.
Step-by-Step Instructions
- Understand how Alternate Sending works Breeze sends mail from a Breeze-owned address instead (e.g., john.doe@gmail.com becomes john.doe_rt+gmail@mail.breezechms.com) to verify legitimacy to the receiving server; Reply-To is automatically set to your real address, so replies land in your normal inbox.
- Determine if this feature will solve your issue It fixes bounces caused by strict public-provider sending rules, but does not help emails landing in spam — that requires the recipient to fix it on their end.
- Contact Breeze Support to enable the feature Click the support chat bubble (lower right of the Breeze screen) and ask for "Alternate Sending" to be turned on for your account.
Troubleshooting & FAQs
- Will replies to my emails go to a Breeze address?: No — Reply-To is set to your actual email address, so replies always arrive in your normal inbox.
- Why are my emails still going to spam after enabling this?: Alternate Sending only prevents bounces from unverified-sender checks; spam filtering is controlled by the recipient's provider. Have the recipient add your address to their safe senders list or mark the email "Not Spam."
- I have a private domain (e.g., @mychurch.com). Do I need this?: Usually no — update your SPF records instead. But if you have Advanced Authentication enabled on your personal domain and still can't deliver, contact support to be added to the Alternate Sending list.