Users can see the following for emails they've sent out through Breeze:
- Email addresses that their message was successfully delivered to
- Email addresses that opened their message (and an overall open rate percentage)
- Email addresses that clicked a link in their message (and an overall click rate percentage)
- Email addresses that failed to receive the email
- Navigate to "More" > "History" > "Emails."
- Select a previous email to view its details.
- Click either "Delivered" or "Failed" on the left to view additional information.
If you're having trouble with an email going through, view your deliverability report to look into the status of a specific email. While status messages can vary based on email provider, you should find a status below similar to that listed in the report.
Your message was successfully delivered to the recipient.
Previously Reported as Spam
This recipient previously reported a message from Breeze as spam. We honor that request by no longer attempting to send them emails. To remove this restriction and to email them again:
- Navigate to "More" > "History" > "Email"
- Find the email that did not send and select "Failed" from the lefthand side.
- Find the email marked as "Previously Reported as Spam"
- Select "unblock."
Invalid Email Address
The recipient's email account does not exist. Check the spelling of the address and try again. Breeze will not attempt to send to this address in the future.1
This message can mean one of two things:
This most often means the recipient's email account does not exist. We recommend double checking that the address is correct. Breeze will not attempt to send to this address in the future.
This error can also mean that the recipient's email provider rejected the email as being potential spam. To resolve this, see "Improving Deliverability" (below).
Emails With No Text/Only Graphics
If an email only has images without any text included, it will automatically send as failed. Be sure to include at least some text in an email in addition to a graphic before sending it out for improved deliverability.
- Unsubscribe option in the email
- Email only people you know
- Have an opt-in policy to receive emails from the church/organization.
- There's no email under the Profile.
- There's an attachment that's too large in it that's causing it to "break".
- It's a Contribution Statement that is legitimately stuck and we'll need to send that out for them.
- The email address under the profile is incorrect. (Space in the email address, wrong domain, etc.
Users can take steps to improve email deliverability, depending on what provider they are using:
I'm sending from a publicly-available account (e.g. Gmail, Yahoo, AOL, Comcast, Charter, etc).When Breeze sends email messages as if those messages were coming from a Gmail, Comcast, or another publicly-available email account, the messages are more likely to be flagged as spam. This is because the recipient's mail server can see that even though the message says it's coming from email@example.com, the message didn't actually come from Gmail's servers (because it really came from ours). This is true for any third party emailing on behalf of an address like this.
If you find deliverability begins to suffer because of this, there are two options available:
- Move your email account to a private domain name (e.g. change from firstname.lastname@example.org to email@example.com). By having a private domain name, you can tell the domain name that Breeze is allowed to send on its behalf.
- Alternatively, you can tell our support team that you would like to enable "Alternate Sending" on your account.1 This will force messages to be sent from a Breeze-owned domain name. Replies will still go to your correct email address.
I'm sending from a private account (e.g. firstname.lastname@example.org, email@example.com, etc.)If you are sending your messages from a private domain name (e.g. firstname.lastname@example.org), you'll need to adjust the domain's settings to essentially tell it that Breeze is allowed to email on its behalf. To do this, contact your technical administrator and ask them to add the following SPF record to the domain name:
Filtering in Gmail
If you notice Gmail continues to put Breeze emails in spam, consider setting up a Gmail Filter. Use *@breezechms.com as the filter email and mark "Never Send it to Spam".