Emails Bouncing or Being Sent to Spam

Was this article helpful?
32 out of 41 found this helpful
Sorry this article wasn't more helpful - we'd love to improve it! Can you let us know what it was missing?

Comments

7 comments

  • Avatar
    mlanger

    If we are using Google Suite to embed our domain name to emails, how would we change the settings to allow Breeze to email on their behalf?

    0
    Comment actions Permalink
  • Avatar
    Jeff Stormer

    following. great question.

    0
    Comment actions Permalink
  • Avatar
    Emily W.

    Hey @mlanger and @faithuccsc!

    Happy to help! Would you mind to clarify your question a bit more so that I can best direct next steps?

    Also, Google Support has directions on how to change the domain name if that is most helpful! :)

    0
    Comment actions Permalink
  • Avatar
    mlanger

    We already use GSuite to generate a Gmail to match our Domain. 

     

    My question is in response to:

    I'm sending from a private account (e.g. john.doe@firstbaptistchurch.com, jane.doe@firstlutheran.com, etc.)

    If you are sending your messages from a private domain name (e.g. john.doe@firstbaptistchurch.com), you'll need to adjust the domain's settings to essentially tell it that Breeze is allowed to email on its behalf. To do this, contact your technical administrator and ask them to add the following SPF record to the domain name:
     
    v=spf1 include:email.breezechms.com ~all
     
    Note that if you already have an SPF record, you'll want to add this address to the existing record.  Do not create a separate record. Adding a record to an existing record might look something like this (the below example assumes the Google record already existed):
     
    v=spf1 include:_spf.google.com include:email.breezechms.com ~all
     
    That will inform recipients that our mail server is allowed to email on behalf of your domain name (e.g. firstbaptistchurch.com).  ---- In other words, we are NOT using the domain's e-mail service but Gmail's. We do however want to make sure that our mass e-mail are getting out and not shoved into a SPAM folder. 
    0
    Comment actions Permalink
  • Avatar
    Emily W.

    Hey @Mlanger!

    Thanks for the clarification! This should be exactly what you need: https://support.google.com/a/answer/33786?hl=en 

    Happy Breezing! 

     

    0
    Comment actions Permalink
  • Avatar
    Kris Tripp

    Question: is it possible to UNblock a previously bounced address?

    I ask because this page says (note the last line)

    • Bounced Address
    • This message can mean one of two things:
    • This most often means the recipient's email account does not exist. We recommend double checking that the address is correct. Breeze will not attempt to send to this address in the future.

    Our office email address was temporarily down. An email sent from Breeze bounced back.

    Our email is back up now. But Breeze still reports it as bouncing back.

    This is not our email domain problem, because I sent to someone else on the same domain (oaklandcc.net) and it went through fine.

    0
    Comment actions Permalink
  • Avatar
    Stephen Ivey

    @kristripp

    Thanks for reaching out to the Forum! The answer to your question is YES. We can manually remove emails that have been added to our Suppression list if you supply us with the Email. I would suggest switching over to our support channels if you would like to share to emails with us! 

    Blessings!

    0
    Comment actions Permalink

Please sign in to leave a comment.