Texting People

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    PastorAlonso

    Can Breeze automatically send text reminders to volunteers the same way it sends email reminders?

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    Emily W.

    Hi @pastoralonso!

    Yes, it can. This talks all about volunteer notifications and how to send them out via email or text: Volunteer Notifications

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    remlapfbc

    My problem is not all of our members have an email or a cell phone, especially our older ones.  In cases of an emergency or announcement that should go out to everyone, they are left out of the loop.  Is there a way to send verbal messages to a home number, aka landline?  We would like to do some sort of a mass calling to them and not have to do individual calls.

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    support

    what is the number we give out to people to join the mailing list?

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    Emily W.

    Hey @support!

    Right now, the texting tool is meant for one-way communication and cannot receive replies.

    The email, text and letters list will include all those who have an email, numbers and addresses listed in the database. When you email people or groups they will get an email, etc unless otherwise specified.

    Right now we recommend that you create a list of people who consent to receiving communications via email and those that do not. Can also be used for other forms of communications such as mailing out letters.  In the future, we're developing an automated "subscription" method that will assist with this, in the meantime, here's how you'd handle this.

    Create a form asking if it's ok for people to be contacted by their email or via text message on their cell phone; create the appropriate tags; then use those tags to send messages. 

    Step 1: Create a Form

    1. Navigating to "More > Forms"
    2. Click "Create New Form"
    3. Drag the fields in you'd like to include and set your color scheme
    4. Click "Create Form"

    Step 2: Create Tags (OK to contact via email, OK to contact via Text, Do not contact, etc)

    1. Click the "Tags" tab on the top right.
    2. Navigate to the folder in which you desire to place the tag.
    3. Click the "Add New Tag" button.
    4. Give the tag a name and save.

    Step 3: Assign people to Tags

    1. Click the "Tags" tab on the top right.
    2. Navigate to the folder containing the tag and click the tag.
    3. On the right, click Add Person.
    4. Begin typing the person's name. The name will appear in a drop down list.
    5. Select the person's name.
    6. Repeat steps 4 and 5 until everyone you'd like to add has been selected, then click "Add".

    Use the "Search" functionality when emailing people/texting people

    1. Click the "People" tab in the top right.
    2. On the left, click more filter options.
    3. Select all of the criteria you would like to filter by. Results will show up on the right.

    Step 4: Include a Footer Message to Unsubscribe

    1. Open a new "Compose Message" by clicking "Email People"
    2. Click the 3 dots after A
    3. In the compose box type: "To unsubscribe, reply to this email with UNSUBSCRIBE"
    4. Under "More" click "Save as Signature"

    Step 5: Remove anyone who "Unsubscribes" from the appropriate tag.

    1. Navigate to a person's profile page.
    2. Click tags from the left menu.
    3. On the right, click to edit the tags assigned to that person.
    4. Deselect the tags you'd like unassigned to that person.
    5. Click to save your changes.
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    Heather Fuqua

    Are there limitations based on an individual’s cell phone provider?

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    Emily W.

    Hey @hrfuqua!

    There are not.  Sometimes a carrier will not recognize the short-code and a simple call will allow them to unblock that number. However, if you are seeing something different, please let us know as we are happy to troubleshoot. 

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    Jennifer Vaughan

    I'd like to send texts to multiple members who won't have any tags in common. I can scroll through our list of 1,067 people and select the few I want. Instead, I would like to search for their name and put a check mark by their name, and then send one text to everyone with check marks by their name. However, each person's check mark is removed when I search for the next name. Is there a way to filter by names, preserve all selections, and then send one text at one time to all of those people. Or is the only option at this point to scroll through everyone and pick people?

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    Sheley

    Hey @Jennifer - great question!  You are correct that it won't preserve the selection that you've used thus far.  

    What I've done at my church is create a tag that I call "Sheley's use" or anything along those lines.  I regularly delete/add people to that tag based on people that I'm updating/communicating with.  I'll go through and add people to that tag (which you can do directly from the tag so it's even quicker than searching for their name int he People page) and then communicate with everyone directly from that tag.  Hope that helps! 

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    btoenjes

    Is it possible to send voice/ text-to-voice messages for those who do not have texting and/or would prefer a voice message instead?

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    Emily W.

    Hey @btoenjes

    Great question! At this time, that is not a current feature within Breeze. We sincerely appreciate your thoughtfulness and your efforts in explaining where Breeze has room to grow. Know that your feedback is really helpful and lets us know what's most important to to you as we create our next development roadmap.

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    Diana Hodges-Batzka

    A member of my church said that people legally have to opt-in to receive text messages sent via breeze and we also have to include "standard SMS rates apply". Is this the case? I know laws/regs might vary state by state, Any idea of where I can get started figuring out if this is the case?

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    Emily W.

    Hey @dhodgesbatzka!

    Thank you so much for reaching out! I appreciate you letting us know! I'd love to bring some clarity around this message and will be getting back with you shortly!

    Blessings! 

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    jamiegrissom

    Can I provide a short number for people to opt-in via text?

    If so, How?

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    sberwind

    what does it mean when there is a failed attempt, and the reason says "destination unreachable" I just tested the texting on my husbands cell phone number and it returned fail with that reasoning! 

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    Rob N.

    Hey @sberwind,

    That's a great question!  I'll respond to you via email.

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    Melissa

    I have one mobile phone that will not receive the text messages and comes back saying "Invalid Message".

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    Emily W.

    Hey @office!

    This is a message we see often when a phone carrier sometimes will block the number and provide the message invalid message. With Invalid Message and General Error it would be best for the members of your church to reach out to their provider and ask why these particular text messages are failing. If we can be of further assistance, or if one of the mobile providers has additional information for us, please don't hesitate to let us know!

    Blessings!

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    office

    Sorry I am going to have a lot of questions!

    What does it mean if it says for someone the text "expired"?

    Also if a texted failed to send (failed/invalid message) or if it says ignored (no mobile number) - do those texts get subtracted from our 250 texts a month?  

    Is there a way to see the total number of texts sent in a given month without individually counting them? 

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    office

    Sorry That doesn't really answer any of my 3 questions. If a texted failed to send (failed/invalid message) or if it says ignored (no mobile number) - do those texts get subtracted from our 250 texts a month?  What does it mean if it says for someone the text "expired"? and Is there a way to see the total number of texts sent in a given month without individually counting them? 

     
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    Emily W.

    Hey @office!

    Happy to continue to answer your questions. This is going to help answer all of the questions about what certain texts errors mean as well as talk about if they count towards your 250 limit. 

    Viewing Your Text History

    Expired texts is an error dealing with a phone carrier issue. They will need to reach out to their provider and ask why these particular text messages are not able to go through. 

    You can access the amount of texts sent through your invoice. It will show you how many texts you were charged for.

    1. Navigate to the "More" tab.
    2. Click on "Account Settings".
    3. Look for and click on "Invoices" on the left-hand side of your screen.

    Blessings!

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    drtom

    Are there plans in the future to provide a way for two way conversation with texting? Or allow the person to respond to the text and it goes to the sender's email address? 

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    Stephen Ivey

    Hey @drtom,

    Thanks for reaching out to us! It's hard to say what is or isn't on the Future Roadmap for Breeze as it is determined by Customer Feedback and then Prioritized by our Senior Staff and Developers. What we can say is that this has been a topic of conversation within our Team and could be something we see in the future, however, We simply don't have a guarantee or a timeline for this! 

    Blessings!

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    lamenda

    I would like to text only selected people within a tag.  (For instance the people who are scheduled to work that Sunday)
    How do I do this?

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    drtom

    There doesn't seem to be any way to select people within a tag to email or text them. I think this would be a very useful feature. You either have to email or text the entire group or none of them.
    The way around it is a very lengthy process. You have to go to people, then filter by the tag you want and those people will show up on your screen and now you can select individuals from that filter to text or email them.

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    yanappaliy

    @lamenda and @drtom, for this, you would need to go to 'people', do a filter search for the tag that you want and you can select the people within the tag. You can also pre-save your searches to make it easier on you.

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    Cathy

    Our pastor uses an iPhone, and he is unable to text an individual from Breeze. When he taps the mobile phone number, it dials the phone instead of giving him an option like my android does. Is there a different way to text on iPhones?

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    Ashley Lynn

    @Cathy - Is your pastor wanting to text the individual from the Breeze platform (utilizing the shortcode) or from his personal cell phone number?

    If he is wanting to text an individual using the Breeze platform he will need to navigate to People > Search who he is looking for (do not click on the person) > and then use the action panel at the bottom of the iPhone (in the app) to send a text message within Breeze.

    If he is wanting to text an individual using his personal cell phone number, he will simply want to hold down on the number, rather than taping it, until the options pop up. The options that pop up on the iPhone will be: Call, Facetime Audio, Send Message, Add to Contacts, Copy Phone Number. 

    Hope this helps! 

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    Cathy

    Thank you!!

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    kaylenesquitieri

    When the text message is sent out, our church name is abbreviated.  How do I change for full name?

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