Texting People

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16 comments

  • Avatar
    Austin

    I accidentally opted out of texts by testing the system. Is there a way for me to opt back into receiving texts? If so, how should I do that?

    Thanks!

  • Avatar
    Sheley

    Hey Austin, 

    I am going to follow up with you via email for this question because I'll need your cell phone number to re-subscribe you to texts.  Look for my email shortly! 

  • Avatar
    yanappaliy

    what if I have multiple people who accidentally unsubscribed, do I have any control over those subscriptions?

  • Avatar
    Sheley

    Hi Yanappaily, 

    If you need to re-subscribe people, our team would love to help you!  Please Contact our Support Team and give the phone numbers of those who accidentally unsubscribed and we'd be happy to take it from there.

  • Avatar
    bowerman59

    I've tagged a large group of people to receive texts but did not check if everyone has a cell phone listed - if I send a text to everyone so tagged, what happens with the people who do not have cell phone numbers listed? Would like to avoid going thru every single person's record. 

  • Avatar
    Kris

    Hey boweman59,

    I understand completely! Checking each and every profile for my church would be much too time intensive also. The good news is that if someone doesn't have a cell phone in their profile, it will simply skip them when the text is sent to that tag. 

    Kris

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    april4brian

    How do I manage texts after I have sent them. Where will I receive responses and how can I respond back?

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    Emily W.

    Hey there april4brian!

    The texting tool is meant for one-way communication and cannot receive replies. You can send individual, group and even schedule text messages to be sent out. :) 

    After a text has been sent, you can access the text history by simply:

    1. Navigate to "More > History > Text."
    2. Select a text to view its details. The details screen will also provide a way to unschedule/remove the message if desired.
  • Avatar
    jojogcontact

    Hello!

    I understand this texting tool is meant for one-way communication. let's say I consistently send a message to a group of 100 people a week, but 5 of those people from that group no longer need/want to receive those weekly messages. Is there a way for them to opt-out of receiving messages? Or does admin have to manually avoid messaging each person?

    In the same way, can those people opt back in on their own?

    Thanks in advance for your help.

  • Avatar
    Emily W.

    Hi there!

    They can opt-out on their own by simply texting STOP. If they wish to opt back in,the only way to resubscribe them is for us to do that here on the back end, by contacting Breeze support.:) 

    Emily

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    Jennifer

    Hello! Do we have the ability to send texts from the Breeze App?

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    Emily W.

    Hello!

    Yes! Breeze has an amazing App that allows you to be able to navigate all of Breeze from your mobile device! Texting is enabled inside of this as well so that you can easily communicate with all of your members!


    Here's some more information on this matter that could be of use to you! https://www.breezechms.com/mobile-app

    Happy Breezing!

    Emily

  • Avatar
    ben

    Does the texting feature automatically skip home phone numbers and only attempt to text to mobile phones?

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    Emily W.

    Hello @ben!

    The texting tool allows you to text people with a mobile number listed in their profile. The texting tool automatically pulls up any number in that field and sends out a text to that number. You would receive an error if an alternate number was kept in the Mobile Phone field instead of a cell phone, OR if more than one cell phone number is kept in the Mobile Phone field. 

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    Melissa

    Hi there!

    Can the number of characters within a text me expanded beyond the 160?

  • Avatar
    Emily W.

    Hey Melissa! 

    Great question! Unfortunately, that current limit cannot be expanded. 

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