Texting People

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32 comments

  • Avatar
    Austin

    I accidentally opted out of texts by testing the system. Is there a way for me to opt back into receiving texts? If so, how should I do that?

    Thanks!

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    Sheley

    Hey Austin, 

    I am going to follow up with you via email for this question because I'll need your cell phone number to re-subscribe you to texts.  Look for my email shortly! 

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    yanappaliy

    what if I have multiple people who accidentally unsubscribed, do I have any control over those subscriptions?

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    Sheley

    Hi Yanappaily, 

    If you need to re-subscribe people, our team would love to help you!  Please Contact our Support Team and give the phone numbers of those who accidentally unsubscribed and we'd be happy to take it from there.

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    bowerman59

    I've tagged a large group of people to receive texts but did not check if everyone has a cell phone listed - if I send a text to everyone so tagged, what happens with the people who do not have cell phone numbers listed? Would like to avoid going thru every single person's record. 

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    Kris

    Hey boweman59,

    I understand completely! Checking each and every profile for my church would be much too time intensive also. The good news is that if someone doesn't have a cell phone in their profile, it will simply skip them when the text is sent to that tag. 

    Kris

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    april4brian

    How do I manage texts after I have sent them. Where will I receive responses and how can I respond back?

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    Emily W.

    Hey there april4brian!

    The texting tool is meant for one-way communication and cannot receive replies. You can send individual, group and even schedule text messages to be sent out. :) 

    After a text has been sent, you can access the text history by simply:

    1. Navigate to "More > History > Text."
    2. Select a text to view its details. The details screen will also provide a way to unschedule/remove the message if desired.
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    jojogcontact

    Hello!

    I understand this texting tool is meant for one-way communication. let's say I consistently send a message to a group of 100 people a week, but 5 of those people from that group no longer need/want to receive those weekly messages. Is there a way for them to opt-out of receiving messages? Or does admin have to manually avoid messaging each person?

    In the same way, can those people opt back in on their own?

    Thanks in advance for your help.

  • Avatar
    Emily W.

    Hi there!

    They can opt-out on their own by simply texting STOP. If they wish to opt back in,the only way to resubscribe them is for us to do that here on the back end, by contacting Breeze support.:) 

    Emily

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    Jennifer

    Hello! Do we have the ability to send texts from the Breeze App?

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    Emily W.

    Hello!

    Yes! Breeze has an amazing App that allows you to be able to navigate all of Breeze from your mobile device! Texting is enabled inside of this as well so that you can easily communicate with all of your members!


    Here's some more information on this matter that could be of use to you! https://www.breezechms.com/mobile-app

    Happy Breezing!

    Emily

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    ben

    Does the texting feature automatically skip home phone numbers and only attempt to text to mobile phones?

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    Emily W.

    Hello @ben!

    The texting tool allows you to text people with a mobile number listed in their profile. The texting tool automatically pulls up any number in that field and sends out a text to that number. You would receive an error if an alternate number was kept in the Mobile Phone field instead of a cell phone, OR if more than one cell phone number is kept in the Mobile Phone field. 

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    Melissa

    Hi there!

    Can the number of characters within a text me expanded beyond the 160?

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    Emily W.

    Hey Melissa! 

    Great question! Unfortunately, that current limit cannot be expanded. 

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    Pastoralonso

    Can Breeze automatically send text reminders to volunteers the same way it sends email reminders?

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    Emily W.

    Hi @pastoralonso!

    Yes, it can. This talks all about volunteer notifications and how to send them out via email or text: Volunteer Notifications

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    remlapfbc

    My problem is not all of our members have an email or a cell phone, especially our older ones.  In cases of an emergency or announcement that should go out to everyone, they are left out of the loop.  Is there a way to send verbal messages to a home number, aka landline?  We would like to do some sort of a mass calling to them and not have to do individual calls.

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    support

    what is the number we give out to people to join the mailing list?

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    Emily W.

    Hey @support!

    Right now, the texting tool is meant for one-way communication and cannot receive replies.

    The email, text and letters list will include all those who have an email, numbers and addresses listed in the database. When you email people or groups they will get an email, etc unless otherwise specified.

    Right now we recommend that you create a list of people who consent to receiving communications via email and those that do not. Can also be used for other forms of communications such as mailing out letters.  In the future, we're developing an automated "subscription" method that will assist with this, in the meantime, here's how you'd handle this.

    Create a form asking if it's ok for people to be contacted by their email or via text message on their cell phone; create the appropriate tags; then use those tags to send messages. 

    Step 1: Create a Form

    1. Navigating to "More > Forms"
    2. Click "Create New Form"
    3. Drag the fields in you'd like to include and set your color scheme
    4. Click "Create Form"

    Step 2: Create Tags (OK to contact via email, OK to contact via Text, Do not contact, etc)

    1. Click the "Tags" tab on the top right.
    2. Navigate to the folder in which you desire to place the tag.
    3. Click the "Add New Tag" button.
    4. Give the tag a name and save.

    Step 3: Assign people to Tags

    1. Click the "Tags" tab on the top right.
    2. Navigate to the folder containing the tag and click the tag.
    3. On the right, click Add Person.
    4. Begin typing the person's name. The name will appear in a drop down list.
    5. Select the person's name.
    6. Repeat steps 4 and 5 until everyone you'd like to add has been selected, then click "Add".

    Use the "Search" functionality when emailing people/texting people

    1. Click the "People" tab in the top right.
    2. On the left, click more filter options.
    3. Select all of the criteria you would like to filter by. Results will show up on the right.

    Step 4: Include a Footer Message to Unsubscribe

    1. Open a new "Compose Message" by clicking "Email People"
    2. Click the 3 dots after A
    3. In the compose box type: "To unsubscribe, reply to this email with UNSUBSCRIBE"
    4. Under "More" click "Save as Signature"

    Step 5: Remove anyone who "Unsubscribes" from the appropriate tag.

    1. Navigate to a person's profile page.
    2. Click tags from the left menu.
    3. On the right, click to edit the tags assigned to that person.
    4. Deselect the tags you'd like unassigned to that person.
    5. Click to save your changes.
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    hrfuqua

    Are there limitations based on an individual’s cell phone provider?

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    Emily W.

    Hey @hrfuqua!

    There are not.  Sometimes a carrier will not recognize the short-code and a simple call will allow them to unblock that number. However, if you are seeing something different, please let us know as we are happy to troubleshoot. 

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    jennifer

    I'd like to send texts to multiple members who won't have any tags in common. I can scroll through our list of 1,067 people and select the few I want. Instead, I would like to search for their name and put a check mark by their name, and then send one text to everyone with check marks by their name. However, each person's check mark is removed when I search for the next name. Is there a way to filter by names, preserve all selections, and then send one text at one time to all of those people. Or is the only option at this point to scroll through everyone and pick people?

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    Sheley

    Hey @Jennifer - great question!  You are correct that it won't preserve the selection that you've used thus far.  

    What I've done at my church is create a tag that I call "Sheley's use" or anything along those lines.  I regularly delete/add people to that tag based on people that I'm updating/communicating with.  I'll go through and add people to that tag (which you can do directly from the tag so it's even quicker than searching for their name int he People page) and then communicate with everyone directly from that tag.  Hope that helps! 

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    btoenjes

    Is it possible to send voice/ text-to-voice messages for those who do not have texting and/or would prefer a voice message instead?

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    Emily W.

    Hey @btoenjes

    Great question! At this time, that is not a current feature within Breeze. We sincerely appreciate your thoughtfulness and your efforts in explaining where Breeze has room to grow. Know that your feedback is really helpful and lets us know what's most important to to you as we create our next development roadmap.

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    dhodgesbatzka

    A member of my church said that people legally have to opt-in to receive text messages sent via breeze and we also have to include "standard SMS rates apply". Is this the case? I know laws/regs might vary state by state, Any idea of where I can get started figuring out if this is the case?

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    Emily W.

    Hey @dhodgesbatzka!

    Thank you so much for reaching out! I appreciate you letting us know! I'd love to bring some clarity around this message and will be getting back with you shortly!

    Blessings! 

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    jamiegrissom

    Can I provide a short number for people to opt-in via text?

    If so, How?

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