Finding People Who Have Missed Events

Event Alerts allow you to be notified when someone does not check into an event for a certain number of times. Easily, create an email alert to notify you or someone else if a person has missed a certain number of times.

Setting up Alerts

  1. Select the "Events" tab from the top right.
  2. Click the event for which you'd like to set up an alert.
  3. Click the "View Details" button.
  4. Click the "Alerts" link on the left.
  5. Click "Add Alert." You can specify who the alert goes to as well as what people the alert should be associated with. If you only want the person to be alerted if a certain group of people miss the event (e.g. alerting the leader of a small group), simply set the alert to match the tag of the small group.

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How Alerts Work

When you set up an alert, the recipient of the email will receive an alert for each week a person is missing from an event for that period of weeks.

If you choose for the alert to notify you between 5-8 events, the recipient of the email will receive an email each time an individual misses from events 5-8.  If they miss 3 events, then attend one, the count starts over.  After they miss more than 8 events, the email notifications will no longer come for that individual. 

Things to know about Alerts

"Alerts" will only appear on recurring events.

If you manually enter attendance the day after an event, every person will appear as "unattended" for the event until attendance is added.  Because of this, if you have an alert set up at 3 times, for instance, and a person missed 2 events, but attended the one whose attendance hasn't been entered yet, an alert will still go out for that individual.

All event notifications go out automatically the day after the event at 8 am EST. It is intended to work alongside the use of our online event Check In.

To make the Alerts feature work based on manual attendance recording methods (after the event is over), we recommend setting up the alert to notify you when someone has missed a larger number of events. 

So for example, if you want an alert for individuals who miss 3-6 events, you'll need to set the alert for 4-7 events, as it will then only trigger an email for the individuals that have not been checked-in manually during that following week. The weekly email safeguards against false-positive checkins and allows for the ability to manually log attendance after the event as you see fit.

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