Finding People Who Have Missed Events

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    bgarich

    Tried to set up an alert for a specific tag, "regular attenders" who missed an event.  However, it only gave us one choice, "in an event".  There was no option for "in a tag".  Any suggestions?

     

    Thanks,

    Barb

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    Ashley Lynn

    Hey, @bgarich (Barb) this means that you probably have the Event Check In Eligibility in your event set to "Everyone", rather than specific tags. If you update the Event Check-In Eligibility you will see a tag option under the alert. Here is how you can edit the check-in eligibility: 

    1. Select the "Events" tab from the top right.
    2. Click the event you'd like to edit.
    3. Click "Edit Event Settings" on the bottom left
    4. On the right side, change the dropdown for "Select who can check into this event" to whatever you desire (options include: Everyone, Specific Tags, Form Respondents, No One).
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    bgarich

    If I have the event set just for tags, then we are not able to check in visitors for services for attendance.  Is there a way to have the option when setting up an alert to choose either "in an event" OR "in a tag"?  This option would help greatly as right now it just lists "in an event" twice.

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    Rob N.

    Hey @bgarich, 

    That's a great question!  You have several options in this case.  You can check in a visitor by adding them into the tag with the "+" side on the top right-hand side of the check-in screen.  You can also, include a tag for the event that's exclusive to visitors.  And, another option is to have two or more check-ins open at the same time in different tabs of your browser window.

    Here's an article you may find helpful:
    Adding Visitors in Breeze

    I hope this helps!

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    rwpc42

    Is there a way to NOT get an alert unless the criteria is true.  Currently it sends an alert saying No One Met the Criteria.  I would like the alert only when the criteria is met.

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    Ashley Lynn

    @rwpc42 unfortunately, this is an all or nothing feature. I apologize for any frustration this may cause. By design, it was created to help make sure people do not fall through the cracks. The email triggers every week if people meet the criteria or not, as it helps to let churches know that there are people to follow up with, or there is no one to follow up with that week.  Again, I am sorry that at this time there is no way to only get emails if the criteria is true. 

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    rwpc42

    Thanks for your response.

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    claire

    Wondering if there is a way to be notified if the opposite of this is true... such as "this person has attended 3 events!" as a way to be notified when a one time visitor has actually returned three times. We like to know when a visitor has started coming regularly and I have not been able to figure out the best way to do this, other than manually going back through the list every week, and trying to remember who was new/ visiting and how many times they have attended. Thank you!

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    Stephen Ivey

    @claire

    Thanks for reaching out to the forum! The easiest way for you to see this information is by using the event overview section and scroll down to "new attenders". Here you will see information for visitors who have come for the first, second, third, fourth, and five or more times. 

    These numbers represent Unique attendance from the creation of the event! From here, using the Attended/Missed Filters in the Reporting would be the next most useful tool. 

    I hope this helps!

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    techsupport

    I love the alert feature, but find 8 am EST a bit early to run the alert.  We do a bit of cleanup on our attendance after the event, but don't want to wait a whole week--(your directions on Manual attendance) for an alert.  If you just waited till noon or if you let a time be set for the alert run, then the church admin could come in and clean up Monday morning vice cleanup having to be done on Sunday.  

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    Ashley Lynn

    @techsupport That's a great suggestion you have! At this time we are unable to take feature requests on this platform, however, we would love for you to submit this as a feature request.

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    debra

    We have two worship services on Sunday morning and need to keep these worship services as two separate events, especially for purposes of reporting attendance to our denomination. However, some people sometimes go to one service one week and then the other another week. Unfortunately, that means when we get the alert for one service we get a lot of names of people who were there, but they were just at the other service. It would be nice to have a feature where we could do the alerts for the two events combined. It would also be nice to be able to use the Missed events report on multiple events. 

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    claire

    I agree with @debra, we have the same issues with multiple worship services

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    Stephen Ivey

    @debra @claire

    Thanks so much for the Feedback concerning Alert Emails in Events! This functionality doesn't exist now, but your feedback could contribute to it's implementation in the future. Here's a link to submit your suggestion as a feature request! Submitting Feature Requests

    Please let us know how we can continue to serve you!

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