How to See Who Has Unsubscribed from Emails

Breeze Tip

If a recipient wants to resubscribe, guide them to our Resubscribe Portal. Here's a helpful article you can send them: How to Manage Your Email Preferences.

This article provides Breeze admins with the steps to identify recipients who have unsubscribed from church emails, either with the status of "Group Unsubscribe" or another notice stating that the recipient unsubscribed. By following these instructions, you can easily monitor and manage unsubscribed recipients to ensure compliance with email regulations and maintain effective communication.

  1. Log in to your Breeze account and navigate to the Account Settings at the top right.
  2. Select History in the dropdown menu.
  3. Select Email from the left menu.
  4. Look for emails with their status marked as "failed" in the Email History.
    For more details, click on the failed message to see the recipient's information and the reason for the failure. If it is listed as "Group Unsubscribe," the recipient has unsubscribed.

Best Practices: