Adding Profile Pictures

Adding Individual Photos

To upload a photo of an individual:

  1. Navigate to that person's profile.
  2. Click on the image box at the top.
  3. Click "Upload Image" and select the image you want to upload.
  4. Crop the image to the appropriate size and save the change.

Looking for a faster way to add images for people? Take a look at updating photos through check-in.

Adding Family Photos

To upload a photo of a family:

  1. Navigate to the profile of someone in the family.
  2. Click the gray header over the family section and then click "Add Family Picture."
  3. Click "Upload Image" and select the image you want to upload.1
  4. Crop the image to the appropriate size and save the change.

Images must be in jpeg, png, gif, or bmp format.


Adding Photos from a Mobile Device

To upload a photo from your mobile device:

  1. Tap the Profile picture.
  2. Scroll down and click 'Upload Image'
  3. After selecting your picture, turn phone sideways (landscape) in order to see full picture for cropping.
  4. After cropping, scroll down and select 'Set as Profile'.


Cropping Photos

Photos are required to be a 3x2 ratio.  If you have a picture in portrait mode, you will be given a black border around the photo in order to include the entire photo in the image.

Simply upload the squared or portrait mode photo and Breeze will automatically include the black border around the sides.


Note: In order to optimize performance, load times, and storage for users, Breeze will downscale all profile pictures to 300x200 image resolution. If you wish to retain the original image size and quality of your profile pictures, we recommend storing those images either locally or in cloud storage (Dropbox, Google Drive, Onedrive...) Must have permissions to edit picture for these steps to work.

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  • Hey everyone!  We have an update with our images that will include a black border around the sides of images that are portrait/vertical or squared.  This should help prevent any cropping of images! 

  • Hey!  I have a photo of a family that keeps coming in sideways and I can't get it there a way to do that in Breeze once it's in there?  It's saved the right way in my computer but when I bring it over it's not??? Any ideas?

  • Hey @kcornett!

    Happy to help! An email from Support has been sent with some further instructions. :) 

  • Hi Sheley,

    Will there ever be a time where we can take a photo on our phones through the app and have them be set as a user profile picture?

    Thanks, Jefff R.

  • Hey @jeff!

    Great question! Currently, from the app you are only able to edit and add photos: 

    1. Open Breeze app > People > Tap the person's Profile to edit

    2. Tap Profile picture > in the pop up that displays scroll down past the default profile options and you will see the Upload Image button

    3. Tap the Upload Image button and you will see a list of options appear. (pictured below)

    4. Select the option where the photo is located and then select the photo.

    5. Scroll down past the photo that is uploaded and select the green Set as Profile button.

    6. The photo will be saved Profile picture.

    While solutions for your original request may not be on the Development Roadmap at this time, it is most certainly appreciated and helps us know where the churches we serve are at.

  • Would you mind telling me what file size a profile picture needs to be in order to upload to Breeze? I'm looking for a pixel size for a "landscape" oriented photo.  Thanks!

  • Hey @tgriffies - great question!  You can put any size picture into Breeze and Breeze will automatically resize and help you crop it to fit your needs.  The ratio that we look for is a 3x2 - so that may help in the direction that you're trying to go, but you shouldn't feel the need to crop down every picture to 3x2 before uploading it into Breeze because we have a tool that will help you do it as soon as you upload.  

    So, to recap, any pixel size will do, but we are looking for a 3x2 ratio. 

  • We'd like to set up a form for our congregation to submit updated photos.  Is there a way to automatically upload/connect those images directly from forms without having to individually save/upload/crop EACH of those hundreds of photos to the profile?  i.e.  if an email address in a form is different than the profile info, it gives you the option to automatically update that information from the form.  We'd like to be able to do that with photos.

  • HI @fshevock!

    Thanks so much for this feedback! We are always on the hunt for the next great idea! Unfortunately, this is not possible to do in Forms. However, the good news is that members can update their own profile information including profile pictures, with member access:

    Adding Profile Pictures

    Giving Members Access Video

    Member Tutorial Video

    Allowing Members to Have an Account in Breeze


  • Is there a way to upload/edit family photos without giving full access to edit members of the family also?

  • Hey @tvanzee!

    Great question! Yes! You are able to edit the picture without having access to edit the family
    As long as you have "Edit My Details > Family" you can edit the picture. Just simply remove "Access to my Family Members". You will be able to edit the picture but can't add or remove anything for the family.

    Happy Breezing!

  • I tried to upload a picture and it was loaded so big that all I can see is the top left corner of the picture.  I was not given any way to make it smaller, just given that top left corner to crop and size.  Now I would like to just delete it, but I can't find a way to delete it.

  • Hi @jkgotch!

    This should be exactly what you need: Removing a Profile Picture

    I hope this helps! Be sure to let me know if I can assist further.

    We’re here and happy to serve from 9am - 6pm (Eastern), Monday - Friday, either by phone (888.320.6030) or by email.

  • Is there any way for the family pic to also show up as each members profile pic?

  • Hey @agapecf19!

    Great question! While you can add a family picture, the only way to set the family picture as a member profile picture is to edit each family member's photo section one at a time with the new picture.

    While this may not be ideal, I do hope the information is most helpful.


  • When I upload pictures it only appears black. Not sure if makes a difference that they are high resolution pics. How do I get the picture to upload correctly?

  • @admin

    Thanks for reaching out to us today! We are going to convert this ticket over to our support channel so that we can support you better.



  • Hello, 

    Is there a way to mass upload profile pictures? We are putting together a new member directory but over half of our congregation does not have a photo they would like to submit and we would like to use a default photo, other than the one provided by Breeze, but it is very time consuming to upload these individually. Solutions? 

    Thank you!


  • @office

    Great question! Unfortunately, there is no way to mass upload profile pictures within Breeze. A great way to handle this, would be to give everyone Member Access in order that they might upload their own pictures. If not, you would have to upload for each individual profile. 

    We hope this helps!

  • I'm having the same issue as Christina above, black box when uploading photo - also high resolution.  Please advise.  

  • @quitmanfirstag

    Thanks for reaching out to us! This sounds like a browser related issue. Would you happen to be using Internet Explorer? If so, my suggestion would be to switch to something like Google Chrome. If you're already doing so, my suggestion would be to also Clear the Cache and Cookies within your browser in order for the browser to operate properly. Please let us know if you continue to experience issues beyond that!


  • I found that if I copied the picture and cropped them down before uploading it worked just fine. Yes it was more work, but I got it done.

  • Hey @Admin,

    I'm glad that worked for you, and thanks for the helpful tip!

    Keep up the great work!

  • I'm trying to load a profile picture and it keeps coming in sideways even though it's right side up when I add it. How do I get it turned once it is in Breeze?

  • @secretary

    Thanks for reaching out to us! It sounds like this particular issue may require some troubleshooting. I'm moving this ticket over to supports that we can serve you better!


  • Is it possible to get a larger resolution of photos people have set as their profile pictures? I am always asking people to send me a photo of themselves for using in slideshows and things. They often say, "Can you just use the Breeze one?" but Breeze resizes images to where they are so small that they don't look good on the slides.

  • Hey @technology,

    That's a great question!  You're right, Breeze resizes the image.  If you need to keep a higher resolution image attached to a profile, I would recommend that you upload it to Dropbox, Google Drive, or another Storage site.  Then, you can use a custom profile field to save the link.

    Here are some resources you may find helpful:
    Customizing Profile Fields

    I hope this helps!

  • When will Breeze start supporting HEIC files?  Many of our users have been unable to upload images because of this limitation.  Thanks

  • @dannybarlow

    Thanks for reaching out to us today! It's hard to say "when" we would offer more flexibility here, however, we have received Feature Requests urging us to move in this direction. Feature Requests from our customers is the #1 way that we make changes in Breeze, so I would suggest taking a moment to add your voice to the chorus! Here's how: Submitting Feature Requests

  • We have a number of single parents with adult children who have taken family pictures together. It would be nice to have the family photo in their individual profiles, but if there is only one person in the family, it's not allowing me that option. Is there a way to make Family picture available?