Why Breeze is Unable to Map Certain Addresses

  1. Breeze Church Management
  2. Knowledge Base
  3. Profile Fields

Overview:

Occasionally Breeze is unable to map specific addresses on a person's profile. In these cases, the message of "Sorry, we are unable to map this address" is displayed below the address, instead of a map. 

 

Cause:

This message is displayed when our third-party mapping service is unable to map the provided address with a high level of confidence. Our third-party mapping service provides this accuracy rating to us on the backend when it is provided with an address on a person's profile.

If the mapping service is unable to find an exact match (Example: Drive instead of Dr.), it will try to find something close (similar street name, city name, etc). This can result in very inaccurate results. For this reason, Breeze will only display a map when the third-party mapping service can provide a result with an accuracy rating of 90% or higher.

Note: After adding addresses, it takes about 24 hours to register the new locations.

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    admin

    Hey team. I agree with the logic i.e. 80% accuracy, but it seems that it's 100% broken for us? Perhaps it's to do with the fact we are based in Australia? Was working fine, but not so much now (months now... thought it would go away)! Would appreciate your help!

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    Emily W.
    • Edited

    Hey @admin!

    We would love to take a look at this further! To best serve you, would you be so kind to reach out to our team via email with some more information, such as a few addresses and account information? In the meantime, a few things to check in the address field and account settings are the following:

    • Requires valid latitude / longitude (i.e. won't map PO Boxes).
    • It would require that the country setting for the account matches the country that it is attempting to map in.

    We look forward to hearing from you soon, so that we can troubleshoot this with you! 

    Happy Breezing! 

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    jeff

    I can understand the concept, but when I click the link and it takes me to google maps, it comes up with no problem.

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    Josh R.

    Hey @jeff,

    I totally understand where you are coming from! When you click on the link, the address will open in whatever your internet browser's natural mapping service is, which is often Google Maps. However, the mapping function within Breeze is not provided by Google Maps and the third-party service that we do use is unable to accurately map that address. We apologize for the inconvenience as this does not mean that the address does not exist, but that we were unable to provide an accurate match.

    Blessings.

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    alextopak

    Hi,

    I just opened our account and noticed that the map doesn't work with the uploaded addresses yet when I click edit individually and save (without making any changes), the map appears. Any way to execute that process without clicking on each address one at a time?

    Thanks!

    Alex

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    Rob N.

    Hey @alextopak,

    That's a great question!  I'm going to follow up with you by email so we can troubleshoot this further.

    Blessings!

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