Unsubscribing a Person From Bulk Texts and Emails

Do Not Text

The Do Not Text functionality in Breeze is designed to exclude a person from receiving mass text communication from the organization using the Action Panel. People who do not want to receive bulk text messages sent through Breeze can mark their mobile number(or have an administrator mark their mobile number) as Do Not Text.

Do Not Text will not prevent individual texts from being sent to this person. Individual texts could include volunteer requests/reminders, or a message sent directly from the profile.

To mark a mobile number as Do Not Text, blocking the person from receiving bulk texts sent out of Breeze:

  1. Navigate to a person's profile in Breeze.
  2. Click to edit the section their mobile number is in (Contact Section).
  3. Click Show More Options beneath the phone section.
  4. Select Do Not Text and save your changes.
1If a mobile number is shared / on multiple profiles, Do Not Text will need to be selected on every profile the mobile number appears on. Otherwise, it will still receive bulk emails. As texts are sent via profile and not phone number.

Do Not Email

The Do Not Email functionality in Breeze is designed to exclude people from receiving bulk email communication from the organization using the Action Panel. People who do not want to receive mass email messages that are sent through Breeze can mark their email address (or have an administrator mark their email address) as Do Not Email.

Do Not Email will not prevent individual emails from being sent to this person.  Individual emails include volunteer requests/reminders, contribution statements, birthday emails etc. These will still send to the email address marked Do Not Email.

To mark an email as Do Not Email, unsubscribing the person from bulk emails sent out of Breeze:

  1. Navigate to a person's profile in Breeze.
  2. Click to edit the section their email address is in (Contact Section).
  3. Click Show More Options beneath their email address.
  4. Select Do Not Email and save your changes.
1If an email address is shared / on multiple profiles, Do Not Email will need to be selected on every profile the email address appears on. Otherwise, it will still receive bulk emails. As emails are sent via profile and not email address.

 

Was this article helpful?
30 out of 54 found this helpful

Comments

2 comments
  • Is there a way to mark a profile "Do not mail"?  We have folks we would like to keep not in archive but do not wish to mail to.  Thank you!

    0
  • Hey @jennifer! Thank you for reaching out with this great question! 

    As it turns out, there's currently not an option to mark a profile as "Do Not Mail" under their address. I sincerely apologize for this limitation!

    While this is the case, if there are people that you wish to not mail, we would recommend creating a tag titled "Do Not Mail," add those people into that tag, and then when it comes to mail something out, you can exclude that tag from the search so they do not get included in that mailing list! :) 

    Here are some resources that may be helpful:

    Adding a Tag

    Putting Someone in a Tag or Removing Them From a Tag

    Searching People

    I hope this helps!

    0