Summary: Learn what Alternate Sending is, how it helps users sending from public email domains (like Gmail or Yahoo) avoid bouncing, and how to request it for your account.
Before You Begin
Who needs this: Users sending emails from public, free email providers (Gmail, Yahoo, AOL, etc.) who are experiencing persistent bounced emails, or users with a personal domain who have Advanced Authentication enabled.
Important Note: Alternate Sending must be enabled by a Breeze support representative; it cannot be turned on from within your user settings.
Step-by-Step Instructions
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Understand how Alternate Sending works.
When enabled, mail sent from Breeze actually comes from a Breeze-owned address (e.g., if your email is
john.doe@gmail.com, the sending address becomesjohn.doe_rt+gmail@mail.breezechms.com). This verifies to the receiving server that the email is legitimate. We automatically set the "Reply-To" address as your actual email so recipient replies go directly to your normal inbox. -
Determine if this feature will solve your issue.
Alternate Sending improves deliverability for emails that are bouncing due to strict sending rules from public email providers. However, it is not proven to help emails that are being sent to a recipient's spam folder (that must be corrected by the recipient within their own email provider).
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Contact Breeze Support to enable the feature.
Click the support chat bubble in the lower right corner of your Breeze screen and request that "Alternate Sending" be turned on for your account.
Troubleshooting & FAQs
Will replies to my emails go to a Breeze address? No. Even though the email sends from a Breeze server address, the "Reply-To" is set to your actual email address. All replies will arrive in your standard inbox exactly as expected.
Why are my emails still going to spam after enabling this? Alternate Sending prevents emails from bouncing due to unverified sender checks, but spam filtering is highly subjective and controlled by the receiving email provider (like Gmail or Outlook). The recipient will need to add your address to their safe senders list or mark the email as "Not Spam."
I have a private domain (e.g., @mychurch.com). Do I need this? Usually, no. For private domains, you should update your SPF records instead. However, if you have Advanced Authentication enabled on your personal domain and cannot get emails to deliver, contact support to be added to the Alternate Sending list.