Removing a Person Who Was Accidentally Checked in to an Event

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    This seems simple enough, but I'm still having trouble. Does this apply only when you are first checking someone in? I'm past the event date and have discovered that I need to remove someone who was accidentally checked in at the time of the event. When I follow the instructions above (check out NOT enabled), it doesn't un-check them. It just selects them for the various actions that are available - like texting, emailing, etc.  How do I remove someone from the checked-in list / attendance list of an event?

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    Rob N.

    Hey @jenny, 

    That's a great question! This applies to current as well as past events.

    To uncheck someone from a past event follow these instructions:

    • Select the Past Event
    • Select "Check-In"
    • Now, uncheck the person you checked in accidentally

    This will remove them from the event.

    I hope this helps!


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    It does - I was trying to do this in the wrong place! Your step-by-step instructions were enormously helpful. I tried unchecking boxes in other places and didn't think to do it where you told me to do it. All fixed now!

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    Emily W.

    Hey @jenny!

    That's wonderful news! So happy that we were able to help you and your church.

    Keep up the great work!


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