How to Check-In a Person who is not Tag-Eligible

Overview:

Sometimes a person needs to be checked-in to an event but is not currently Tag-Eligible for that event. This could be for a number of reasons. One of the more common reasons is because our Smart Tags have not updated the eligibility yet (this happens at the top of every hour). This is a helpful workaround to these scenarios! 

Resolution:

  1. On the check in page, click the plus icon (+) in the top right corner to display the "Add Person" panel.
  2. Enter the person's name as if they were new to Breeze and to your event.
  3. You will receive a "Potential Duplicate" warning. Simply click the name shown in this warning to "force-add" this person to your event!

 

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Additional Information:

Note: If you "forced" this person into a Smart-Tag using the method above, but their Profile information does not reflect actual "tag eligibility," their name will disappear from the check-in screen at the top of the hour (when the Smart Tag logic runs again). However, they will still show up in attendance reporting!

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