Summary: If your Breeze Check-in is getting stuck requiring a password—and your normal login credentials are not working—the event may be stuck on the "Last Used" default mode. This guide walks you through a quick workaround to remove the password prompt and restore access to your check-in settings.
Before You Begin
- You will need permissions to manage and edit Event Settings within Breeze to apply this fix.
- This unexpected password prompt is a known issue that occurs when the check-in's Default Mode is set to "Last used".
Step-by-Step Instructions
- Navigate to the affected event and click to Edit Event Settings.
- Select the Check In tab or section within the event settings.
- Locate the Default Mode dropdown and change it from "Last used" to List.
- Ensure the password requirement checkbox remains deselected (unchecked).
- Click Save Changes to apply the update.
- Launch Check In again. It should now bypass the password requirement and take you directly to the check-in screen.
Troubleshooting & FAQs
- [Why is my normal login information not working for the check-in password?]: When the system gets stuck on the "Last used" setting, it can trigger a password loop that does not recognize standard admin login credentials. Changing the default mode to "List" clears this bug and resets the entry point.
- [Can I change the mode back to something else after fixing it?]: Yes, once you have successfully bypassed the password screen by switching to "List," you can adjust your check-in settings as needed for your specific event.