If a volunteer or staff member with the Check In Only role sees a blank dashboard or a "no permissions found" message when they log in, a quick resave of the role will get them back to the check-in screen.
What's happening
Some people assigned the Check In Only role are landing on a blank dashboard or a "no permissions found" page instead of the check-in screen. This can happen on the desktop site, the Breeze app, or the Check In app. It mainly affects churches that edited and saved a check-in role in the last several weeks; roles that haven't been touched should be working normally.
We've released a fix. To apply it to your account, an admin just needs to open the check-in role and save it again.
How the issue could appear
Desktop:
Mobile views (Breeze App / Breeze Check in App)
How to fix it
An admin with access to role settings should follow these steps. It takes less than a minute.
- Log in to Breeze as an admin.
- Click the gear icon in the top right and select Account Settings > Users and Roles.
- Open the Roles tab.
- Click the role your check-in users are assigned to (for example, Check In Only).
- Edit the role and then click Save.
- Ask the affected user to log out and log back in. They should now land on the check-in screen.
Resaving doesn't change what the role can access. It just makes sure the role is stored correctly so check-in users land where they should.
Still seeing the issue?
If the user still sees a blank dashboard or a permissions error after the role is saved and they've logged back in, try these quick checks:
- Confirm the user is assigned the right role, not a different role.
- If they use the Breeze app or the Check In app, close the app completely and reopen it.
Still stuck? Reach out to our support team through the help widget on the bottom right hand corner of your screen and let us know the user's name and which device or app they're using. We're happy to help.