How to Resolve 'The file is corrupted and cannot be opened' Error of MS Excel

With newer software updates happening in Microsoft Office, you may experience an error message when trying to open a Breeze export in Excel. This error message reads:   "The file is corrupted and cannot be opened"

Not to worry! We have a quick solution to help you solve this!

Change the 'Trust Center' Settings: 

Sometimes, the enabled protected view settings under 'Trust Center' prevents your exported Excel file from opening. Mentioned below are the steps to change the settings of 'Trust Center':

  • Open Excel.
  • Click 'File >> Options'.
  • Select the 'Trust Center' and press button under 'Trust Center Settings'.
  • Click 'Protected View'.
  • Uncheck all the options available under 'Protected View' and click 'OK' to confirm.
  • Try opening that export again!

If you still run into any snags here, don't hesitate to reach out to our brilliant Support Team at: support@breezechms.com

 

 

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