To issue a refund:
- Navigate to "More > Contributions > Online Giving."
- Click "View Details" under "Gifts in Last 30 days."1
- Click the dollar amount of the gift you'd like to refund.
- Click "Refund."
- Select if the refund is a full or partial refund.
Refunds can take 5-10 days to completely process and appear back in the givers bank account.