To issue a refund:
- Navigate to "More > Contributions > Online Giving."
- Click "View Details" under "Gifts in Last 30 days."1
- Click the dollar amount of the gift you'd like to refund.
- Click "Refund."
- Select if the refund is a full or partial refund.
Refunds can take 5-10 business days to completely process and appear back in the givers bank account.
When a gift is refunded, the processing fee is refunded as well.
When a partial refund is initiated, the processing fee is adjusted to reflect the new amount. However, the "per transaction" fee will remain the same.