To issue a refund:
- Navigate to "More > Contributions > Online Giving."
- Click "View Details" under "Gifts in Last 30 days."1
- Click the dollar amount of the gift you'd like to refund.
- Click "Refund."
- Select if the refund is a full or partial refund.
- Refunds can take 5-10 business days to completely process and appear back in the givers bank account.
- When a gift is refunded, the processing fee is refunded as well.
- When a partial refund is initiated, the processing fee is adjusted to reflect the new amount. However, the "per transaction" fee will remain the same.
- Breeze auto-removes contribution records for fully refunded contributions (won't show on year-end contribution statement) however the contribution and resulting refund will still be listed in Online Giving reports for reconciliation purposes.