Refunding Online Giving

Was this article helpful?
24 out of 32 found this helpful
Sorry this article wasn't more helpful - we'd love to improve it! Can you let us know what it was missing?

Comments

6 comments

  • Avatar
    ccrcoffice

    We had an inadvertent 'donation' via cc that we were able to cancel almost immediately. I see the refund in the transfer history (both the initial payment and the refund show up in the same bank transfer); however, the initial donation still shows in the giving profile of the individual. Will the refund show up in the profile automatically, or do we need to manually adjust? (Right now, it appears as though the member's donated more than actually has been given.) 

    0
    Comment actions Permalink
  • Avatar
    Rob N.

    Hey @ccrcoffice,

    Thanks for reaching out.  I'll respond to you via email.

    Blessings!

    0
    Comment actions Permalink
  • Avatar
    shirley

    Hi,

    I have that same exact question. I refunded someone who had registered for an event through forms and I can't find any documentation of their refund.

    Thanks,

    Shirley

    0
    Comment actions Permalink
  • Avatar
    Rob N.

    Hey @shirley,

    Thanks for reaching out.  I will respond to your question via email.

    Keep up the great work!

    0
    Comment actions Permalink
  • Avatar
    treasurer

    Hello!

     I refunded someone who had registered for a class through forms and I can't find any documentation of their refund.  Please help.

    Thanks, Gwen

    0
    Comment actions Permalink
  • Avatar
    Stephen Ivey

    @treasurer

    The documentation of this Refund can be found on your Transfer History Report.  This report is found in your Online Giving section here:

    We also suggest adding a Contribution of a negative amount (-xxx.xx) to offset the original amount. 

    0
    Comment actions Permalink

Please sign in to leave a comment.