Online Giving Fees

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38 comments

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    adamwm

    Is there a plan to allow churches to pass the fees to the donor?

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    Micah M.

    Great question Adam!
    While we currently do not have a Breezy method to incorporate the donor covering transaction fees, we definitely advise churches to inform their members of those fees (e.g. on their website or in the online giving page). Perhaps encouraging their members to consider offsetting those transaction fees by giving a little more than their intended gift. I hope that's helpful!

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    Elizabeth Marshall

    Is that possibility going to be looked into?

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    Joshua G.

    Hi Ebamarshall00,

    We're always listening to what's important to you and all our churches who use Breeze. This feature addition isn't on our current roadmap, but will continue to be revisited to be sure we target development in the right places.

    If helpful, here is a bit more about how we evaluate feature additions to Breeze: https://www.breezechms.com/features/criteria

    Thanks again for adding your upvote on this idea!

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    coylette

    Are we able to incorporate our already established merchant account with the breeze app?

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    Joshua G.

    Hi @coylette! I think this is what you're looking for: https://support.breezechms.com/hc/en-us/articles/360001279593-Online-Giving-Options-Outside-of-Breeze

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    cnlccbookeeping

    Why are we being charged fees for text giving when the giving list shows no charge for Text Giving?  We are located in Canada.

     

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    Emily W.

    Hi there!

    Happy to clarify! Text giving and Online giving have the same transaction fees because the donor is still using a credit card or debit card to make the transaction. Hope this is helpful! 

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    joshuapsteele

    Is there any way for people to check a box (or something similar) and increase their giving by the amount of the fee?

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    Emily W.

    Breeze does not have the option to have the donor cover the fees. We advise churches to add text to the top of the online giving page letting donors know about the fees and asking them to consider giving a small percentage more than their intended amount to help cover those fees.

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    office

    I would love to see an option where the donor could choose to cover the fees!

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    Elizabeth Marshall

    I agree!

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    jdr

    I totally agree - I cannot understand why Breeze is not doing this like the other online programs...??!!

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    austinwessel

    Ditto here on the "cover the fees" option. That would be a very valuable addition for many churches, include my own!

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    Sheley

    Hi everyone, we genuinely appreciate your feedback and love hearing about what is important to you.  The range of individuals who have reported the desire to have online giving fees covered by the donor is growing and the pleas are not falling on deaf ears.  While we do not have a development for this on our current roadmap, we do strive to make Breeze the best and easiest to use software.  We are hoping to have this option in our future - our development team has it on their radar and they know the desire for this feature is growing. Thank you for your patience with this and for helping guide us to make Breeze even Breezier :) 

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    kevindrector

    I too would like to see Breeze allow donors to cover the cost of online transactions, especially since your transaction fees are higher than most of your competitors that I've looked into. My church is currently using Planning Center Online and while it's a pretty terrible system, they at least get this right. I'm looking to change to Breeze and I want to know if you're actually responsive to requests or if you just keep saying, "thanks we'll look into it," and then it's like four years for a fix (like what happened when I was on Realm at my last church).

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    Sheley

    Hey @kevindrector - we really do look at your requests and take them seriously. While we can't promise that we'll create options for every feature request we get, we do look at each one and evaluate the ability to bring it into Breeze. There are several reasons that we haven't dabbled in the option to have donors cover the fees until now.  We are re-looking over strategy options and seeing if this is something that we want to change going forward.  I can't guarantee that we will be able to offer this in the future, but it is a conversation that the leadership team is regularly having. 

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    kevindrector

    Thanks Shelly, this is an issue that directly affects a church's revenue... so you know that's going to be pretty important. Anyway, I signed my church up last night and we're going to give Breeze a bonafide test ride. I'll miss this feature from PCO though.

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    Emily W.

    Hey @kevindrector!

    It is very important! And just like Sheley mentioned, we are re-looking into this and has been brought to the team regularly. :) As a side note, my church lays out all our giving options on our webpage including a note that mentions to us that the church will incur the fee. It encourages us to still give but to give a little more than our intended gift. It seems to really help our church out a lot.

    We are thrilled to have you on board with us at Breeze! Welcome to the family! Please let us know if we can be of further assistance to you and your ministry! 

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    jdr

    As I have stated - I believe fee-sharing is an essential tech change which Breeze needs to make (and will - everyone else does it - competition will force it into play).  However - I had a very different thought this weekend.  I believe a better one - allowing Breeze to be more "Breeze-Fee-Friendly" than ANY other providers.  One - I would have found "very helpful" in explaining it to givers through the years..

    There will always be giver aversion to fees - (at the church level and giver level) - this is not debatable.  But it is a business cost - so that too is a real fact.  How to build smart partnerships - Online giving??

    Read what your team are saying below...they are stating Breeze recommends (1) churches to explain the fee to givers, (2) ask the giver to PARTNER with the church, in its business costs.  Ok - we "can" sell that...but there is a much easier, better way - to EXPLAIN IT.

    Micah said: "While we currently do not have a Breezy method to incorporate the donor covering transaction fees, we definitely advise churches to inform their members of those fees (e.g. on their website or in the online giving page). Perhaps encouraging their members to consider offsetting those transaction fees by giving a little more than their intended gift."

    Emily said:  "We advise churches to add text to the top of the online giving page letting donors know about the fees and asking them to consider giving a small percentage more than their intended amount to help cover those fees."

    Give the churches the opportunity to offer the giver these "CHOICES" - it is a psychological fact - people are more comfortable with decision-making when given acceptable CHOICES.  Right now Online giving programs offer (1) ALL & (3) NOTHING.  Add a win-win choice for churches and givers.

    (1) Giver covers transaction costs (2) WIN-WIN PARTNERSHIP - Church and Giver pay 50% each. (3) Church cover transaction cost.

    I would confidently say - the majority of Givers would easily choose at least (2)...and they would appreciate being given that choice.  Churches would appreciate this "special" partnership option.  It would be an EASY - very easy explanation to givers.

     

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    Jon VerLee

    Thanks for the great discussion around this topic. Finances are really important and we want to be serving your churches really well!

    My name is Jon and among other things, I oversee product direction at Breeze. I'd love to run a couple of example screenshots by those of you interested to see if we're pointed the right direction.

    (Note these are nothing more than concept screenshots - this functionality as of this time of writing has not been added).

    If we were to move in this direction, here's what I might see this looking like:

    1) In the web giving settings the user would have the ability to enable this option (it would be disabled by default):

     

    2) If enabled, donors would see something like this when on the giving page:

     

    The "more options" could potentially integrate an idea like @jdr mentioned for allowing a 50/50 split.

    3) What I'm wrestling with is how this overlaps text giving and form payments. More specifically, here's a few example scenarios:

    • When texting, should a user be able to add a keyword that adds the fees on, something like "50 fees" instead of just "50"?
    • Or would it be better, in the set up, to ask the user if texts from their phone should have fees added to them (in which case that preference would be applied to all donations given via that phone)?
    • Or should this be a web-only feature?
    • For forms, should each form have the option to allow the payer to cover the fees?
    • Or should this feature be limited to donations only and not for forms (which in many cases would be more marketplace transactions rather than donations)?

    While it's easy to answer questions like this as "of course I want more customization and options", one of the big ideas we focus on here is simplicity. To achieve that, it often means limiting customization to make features really easy to use and to reduce the number of options that a user could be confused by.

    Keeping all of this in mind, I'd love any feedback on the screenshots and text/form integration.

    Thanks for all the feedback thus far, we really value it and I look forward to seeing where this conversation goes.

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    austinwessel

    Jon, I think that is absolutely a great start! Here are my opinions on your questions:

    • When texting, should a user be able to add a keyword that adds the fees on, something like "50 fees" instead of just "50"? - I think "50 fees" makes sense as it communicates the option to cover the fees. "50" would just be a straight $50 and the church would cover the fees.
    • Or would it be better, in the set up, to ask the user if texts from their phone should have fees added to them (in which case that preference would be applied to all donations given via that phone)? This would also be effective, and perhaps communicate the "fees" option even better. If text users already have to do a "setup" process on their phone to enable text-giving, this could just be one more question/option within that setup.
    • Or should this be a web-only feature? No.
    • For forms, should each form have the option to allow the payer to cover the fees? Yes, allow the feature to be turned on and off on forms as well.
    • Or should this feature be limited to donations only and not for forms (which in many cases would be more marketplace transactions rather than donations)? I have multiple examples from our church on how this would be beneficial to use on forms as well as regular donations.
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    jdr

    I believe simple is frequently better. 

    Whatever "option"chosen at setup - then that is their choice (for all giving)...if they ever ask why...we say "you chose it at setup"

    I dont use forms - so have not working knowledge there.  (Forms users pipe in) 

    But I would guess most responses are concerned with the greater costs - related to giving.

    future variations,complexity and modifications - will/can develop when required.

    thanks for trying to keep it simple - and listening JDR 

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    Jon VerLee

    @austinwessel @jdr - Thanks so much for the feedback; that's definitely helpful. Keeping it simple is a huge value of ours and so this gives us some really helpful perspective in navigating that.

    Anyone else who has an opinion feel free to chime in as we'd love to hear your feedback.

    Jon

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    rmalone

    Is there a way we can get a monthly summary of the fees that Breeze has charged us?

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    Sheley

    Hey rmalone - absolutely!  If you go to More > Contributions > Online Giving you'll see a big green "Transfer History" button in the top right corner.  Click on that and you'll see a list of each transfer with the number of payments, the gross, the fees and refunds, and the net.  You can export that to excel.  If you want additional details (such as per gift fee/transfer), you can click on the description line (where it says "__ Payments") and you'll see a breakdown of each individual gift.  This can also be exported to excel. 

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    Ray Johnson

    Jon, I'm with Austin.  I like those ideas....and I would definitely be interested in fees covered in web and text.  I think either option you have presented are good ones....cover it in initial set up or add the box in web or 50 fee in text.

    We looked at using Breeze for online giving years ago but went with another for several reasons....this issue being one of them.   We now would love to come to Breeze for our giving, and this would be a big plus in getting us there!

    Thank you!

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    Sheley

    Hey Ray - that is great feedback.  We are very encouraged to hear things like this because our ultimate goal is to make things simple for churches and when they have to use multiple platforms because Breeze doesn't fit their needs, we take that very seriously.  I appreciate your input on this as our leadership team continues to have this conversation about the best way to move forward! 

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    a4nee

    I'm just adding my name in here to get updates on this feature.

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    Emily W.

    @a4nee

    Thanks for letting us know! You can also stay up to date on all our updates here: https://www.breezechms.com/blog/updates/

    Happy Breezing!

     

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