How to Remove or Relocate Events from the Check-In Screen and Reports

At times, you might notice that certain events, even after being deleted from your calendar, still show up on the check-in screen or in some event reports. This happens because, while the events are removed from the calendar's front-end, their instances linger in the system's legacy events section. But don't worry, the steps below will guide you through resolving this issue, allowing you to either completely remove these events or move them to a different calendar for correct display.

  1. Locate the Event: Navigate to 'Events' > 'Reports'. Here, set the date range to cover the period when the deleted event was scheduled. Next, filter the results to show only the specific event or series you deleted.

  2. Access Event Overview: In the report, click on the date corresponding to the event or series. This action will take you to the 'Event Overview' page.

  3. Modify Event Settings: On the left panel, select 'Event Settings'. Here, you have two options:

    • Delete the Event: If you wish to remove the event entirely, find the delete option in the bottom right corner and confirm your action.
    • Relocate the Event: To display the event on a different calendar, choose to move it. This will re-enable its visibility in your desired location.

By following these straightforward steps, you can ensure that your check-in screen and event reports accurately reflect your current event schedule, enhancing both administrative efficiency and user experience. 

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