Breeze Check In App

Was this article helpful?
23 out of 30 found this helpful
Sorry this article wasn't more helpful - we'd love to improve it! Can you let us know what it was missing?

Comments

34 comments

  • Avatar
    maribeth

    Does this app allow us to print labels from our iPads to our wireless Dymo’s WITHOUT having to set up a print station for each wireless printer on a separate computer???

    0
    Comment actions Permalink
  • Avatar
    Jennie Fischer

    Same question as a few others, we bought DYMO LabelWriter Wireless printers... any chance we can use these with the app?

     

    0
    Comment actions Permalink
  • Avatar
    Stephen Ivey

    Hey @office,

    Thanks for reaching out! The new check-in app can communicate with the Brother printers via AirPrint, but cannot communicate directly with the DYMO printers because they are not AirPrint. The Print Station set up would be the only way to communicate to the Dymo Wireless Printer via the Check-in App!

    Prayerfully, this was useful for you!

    Blessings, 

    0
    Comment actions Permalink
  • Avatar
    Jennie Fischer

    Would a Brother QL-810W printer work?

    0
    Comment actions Permalink
  • Avatar
    j6shin

    @office, a Brother QL-810W printer would work. @Stephen Ivey, is there a reason Breeze why on the monthly update emails, "Breeze will provide support on the Brother Ql-820NWB printer"? Is there an advantage from Brother QL-820W vs 810W? 

    0
    Comment actions Permalink
  • Avatar
    Rob N.

    Hey @maribeth, 

    That's a great question!  As it turns out, this app will not work with Dymo printers because they're not AirPrint compatible.  It only works with Apple's AirPrint technology.  I hope this helps!

    0
    Comment actions Permalink
  • Avatar
    Rob N.

    Hey @Joseph Shin, 

    That's a great question.  We prefer the QL-820W over the QL-810W because it's easier to set up.  The QL-810W doesn't have a display, which can make the setup and troubleshooting process more difficult.

    0
    Comment actions Permalink
  • Avatar
    Rob N.

    Hey @guy, 

    That's a great question!  The only way to use the Dymo printers is to use a computer.  If you'd like to print from a mobile device, you will have to setup Print Station from the computer browser, and keep it open during the check-in process.

    0
    Comment actions Permalink
  • Avatar
    Mark

    Rob N.:  clarification on your response to @guy, you CANNOT print to a print station from the app, but would just use the browser version from an iPhone? I.E., the app will not see the print station and allow you to print through it?

    0
    Comment actions Permalink
  • Avatar
    Rob N.

    @Mark and @guy

    The Dymo printer must be configured to a computer first (whether you're using a Wired or Wireless Dymo Printer).  Then, you will have to open Breeze and set up a Print Station from the computer (you will have to leave the Print Station Tab open).  After that's set, you can open the Check In app and find your computer from within the print settings.  At that point, you can print from the Check In app.

    I hope this helps!

    0
    Comment actions Permalink
  • Avatar
    Kathryn Easton

    We are using the Check In app at our children's check in station.  Is there a way to limit what shows up in the calendar for each day so that only the events for which people can be checked in appear?  On the regular Breeze calendar, you can choose what to display, but I have not been able to limit what is displayed in the Check In app.  It is time consuming and confusing for our check in volunteers to scroll through all the different "calendars" to find the one they need for checking in/printing name tags for our kids.

    0
    Comment actions Permalink
  • Avatar
    mary

    After reading through this, I'm not sure if this app is for someone to check people in or if people can check themselves in. We currently use the Dymo hooked to a laptop and have 3 tablets that feed to it, too. Parents pick up a tablet and check their children in, or the kids can check themselves in as long as they are with a parent. We have staff standing by to help as needed and assist visitors.

    Could this app be used the same wy or is it meant for staff to check in people?

     

    Thanks!

    0
    Comment actions Permalink
  • Avatar
    Emily W.

    Hey @keaston! 

    Thanks for reaching out! I see that one of our team responded in Support via email but wanted to re-post what she said as it may help others! 

    "This is based on the Check In Permissions of the Role that is signed into the Check In App. 

    To Edit a Role you will want to navigate to: 

    1. Navigate to "More > Users & Roles."
    2. Click "Roles" on the left.
    3. Click the pencil icon to the left of the role you'd like to modify.
    4. Change the permissions you'd like adjusted and click "Update Role."


    You will then want to "Allow Access To"  only the specific calendars you want available for Check In. 


    This will keep the other available events from populating in the Check-In App on Sunday Morning. 

    May I suggest creating a Check In only account for your Check-In station, this would allow granting only specific access to the calendars utilized for Check In."

    Blessings to you! 

    0
    Comment actions Permalink
  • Avatar
    Emily W.

    Hey @mary!

    Breeze Check In is designed for kiosk or hosted check in at the event or location. 

    Because many check in scenarios rely on an accurate representation of who is actually present at an event for security reasons, we have not found that attendee or member check in via the app to be the best solution. 

    We're always on the lookout for great ideas though, and we want Breeze to serve you and your ministry well. As such, we'd welcome further dialogue about this potential feature through our features page at: https://www.breezechms.com/features

    Thank you so much for thinking outside the box! 

    0
    Comment actions Permalink
  • Avatar
    jillianne

    So how the does the actual label process work once it's printed? Do you have to cut the labels to remove them from the machine? What about separating the two-part labels (parent, kid). Is a pair of scissors required? 

    0
    Comment actions Permalink
  • Avatar
    Steve P

    Hey @Jillianne!

    When using the Brother QL-820 with the Breeze Check In app the Brother printer cuts each label separately after printing. If you are printing using the Dymo printer each label is a separate label and can be peeled off individually. Either way, no scissors are required. 

    I hope this helps!

    0
    Comment actions Permalink
  • Avatar
    danielhernandez

    Hi!..

    So, I did everything right (I think so)... The Ipad sees our Brother QL-810W as an airprint. However, when It prints, it prints only the top of the tag in huge letters. It's like it wanted to print a letter size tag and it was only able to fit the top part. Is there a way to fit the size format? am I missing something in the configuration?

    0
    Comment actions Permalink
  • Avatar
    Rob N.

    Hey @danielhernandez,

    I'm sorry you're experiencing some issues with the label printer.  The good news is that you got it to print, which is fantastic!  Have you verified that you're using the correct label size?  The right label size for the Brother Printers is -DK-2205 Continuous Paper Label Roll, 2.4” x 100 Feet Purchase on Amazon

    I hope this helps!  Keep up the great work!

    0
    Comment actions Permalink
  • Avatar
    chadhafner

    Can a barcode scanner be used with the iPad app?  Or can the camera be used to scan barcodes in the app?

    0
    Comment actions Permalink
  • Avatar
    Emily W.

    Hey @chadhafner!

    Great question! Yes, you can use it with an iPad. 

    Here is more information on how:

    Using A Barcode Scanner To Check In

    Supported Barcode Scanners

    Blessings! 

    0
    Comment actions Permalink
  • Avatar
    kai47

    Does this printer let us use compatible labels like the DYMO does? If yes, which ones would you recommend. Compatible labels are way cheaper than the original ones.

    0
    Comment actions Permalink
  • Avatar
    Ashley Lynn

    @kai47 at this time we are only aware of the DK-2205 Continuous Paper Label Roll, 2.4” x 100 Feet that can be Purchased on Amazon. We just recently started supporting the Brother Printer. However, there may be other compatible labels out there that you could find on Amazon, or through a google search. You would simply want to look for a label that claims compatibility with the labeler specific brother labeler you have. I hope this helps!  

    0
    Comment actions Permalink
  • Avatar
    kpitcock

    I want to use the checkin app for our classes that meet on campus and do not have a need to print name tags. The idea is to have each leader download the app to their phone and to be able to take attendance for their class.   How do I get a user name and password for my leaders to be able to take attendance for their class?

    0
    Comment actions Permalink
  • Avatar
    Stephen Ivey

    @kpitcock

    You wouldn't need to create a separate username and password for each of them in order to do this!

    Just simply create a generic check-in user. For example // Username: CheckIn // Password: (generic password) -- Share these credentials to all of your volunteers who would be checking people in. 

    As long as all of the Tags are eligible for the event, they will be able to specifically choose which Tag Filter they want to do check in for! See here: Event Check in Eligibility 

    Also see this example of how to filter: https://cl.ly/d72232430252 

    If you have any additional questions, please let us know!

    0
    Comment actions Permalink
  • Avatar
    Jason Armstrong

    When I open the check in app all works fine. I check in the first person then select printer and it prints. Then it won’t print the next one. Any suggestions.

    0
    Comment actions Permalink
  • Avatar
    Steve P

    @jason Sorry for the printing issues you are experiencing. Thanks for reaching out to us. I'm connecting via email to troubleshoot this with you. 

    0
    Comment actions Permalink
  • Avatar
    assistant

    I'm also curious about the functionality of a barcode scanner within the Check In app.  When I downloaded it, it asked for camera permissions, but there doesn't seem to be a way to enable it from the event.  Is the only way to scan a barcode with the app to connect to a bluetooth scanner?

    0
    Comment actions Permalink
  • Avatar
    Rob N.

    Hey @assistant,

    That's a great question!  The camera functionality with the Breeze App is for updating Profile Pictures, and cannot be used for scanning barcodes.  You would have to check off "Enable Thumbnail Picture Updating" in the Event Settings to be able to update photos.

    Here's an article if you'd like to learn more about using Barcode scanning with Breeze: Supported Barcode Scanners

    I hope this helps!

    0
    Comment actions Permalink
  • Avatar
    rccnoffice

    When we click to add a new person to check them in for the first time, the system is not always recognizing if they're a duplicate. It seems that if they are not assigned to one of the tags used for the particular event, the system doesn't find them as a potential duplicate. This is resulting in duplicates on a regular basis. Is there anything we can do to avoid this from continuing to happen? Thank you!

    0
    Comment actions Permalink
  • Avatar
    Stephen Ivey

    @rccnoffice

    Thanks for reaching out the forum! It seems that the first step here would be to figure out why they aren't actually appearing in your list in the first place. If they are a person who should be eligible for the event that you're trying to check the event for but you are not seeing them, that means that they are not in the Tag they should be in. You would want to correct that, first, so that you minimize the potential for Duplicates. 

    As it relates to the warning for potential duplicates, There may be a gap in functionality here that we need to address. We certainly thank you for the feedback here and we will take a deeper look!

    0
    Comment actions Permalink

Please sign in to leave a comment.