Resolve any issues with your Brother QL-820NWB Printer setup with this troubleshooting guide from Breeze ChMS. Discover step-by-step solutions to common connectivity and configuration problems, ensuring smooth operation with the Breeze Check-In App. Whether you're troubleshooting wireless connection issues or addressing setup errors, this article provides clear guidance to streamline the process. Explore now to optimize your printer setup and enhance your check-in experience with Breeze ChMS.

1. Ensure that you have the latest version of the Breeze Check In App downloaded. View this app in the App store here.
2. Verify that you are using a Breeze-supported check-in printer  (the Brother QL-820NWB is the only supported printer currently.)
3. Are you using the supported printer labels for Brother? DK-2205 Continuous Paper Label Roll, 2.4” x 100 Feet.
4. Is your Brother machine on a 2.4Gz wireless band?
   Your Brother machine operates exclusively on the 2.4 GHz wireless band and does not support connection to the 5 GHz band of your router. Please be aware that the Brother machine will not detect or connect to networks operating on the 5 GHz frequency. For further information regarding the compatibility of Brother machines with 5 GHz, dual-band wireless routers, or mesh networks, please refer to the official Brother support article here. 
5. Check to make sure that you have your mobile device running the app and the AirPrint-compatible printer connected to the same network. Here's how to ensure your printer is set up properly.
6. When you go to check someone in, a window should pop up that lets you choose your AirPrint-compatible printer. Ensure that your printer shows up on this screen.
7. Verify that your event is set up to print name tags. Here's how to check if your event is set up to print name tags.
8. Try testing your check-in system on a different day of the week. If you're normally checking in during a "high-traffic" time, your network could be overloaded with everyone trying to connect to the same network at once.
9. Check to see if your internet connection speed is fast enough to handle check-in. Here are our Breeze Minimum System Requirements for reference.
10. Switch to a different mobile device to isolate any issues that might be happening with that one device.

Encountering issues after this? No problem! We'd love to help. 

Contact our Success team and be sure to leave as much detail as possible! One of our Brilliant Breeze Advocates will be in touch as soon as possible.