Setting Up the Brother QL-820NWB Printer

Discover how to set up the Brother QL-820NWB Printer for efficient use with Breeze Check-In App in this comprehensive guide. Follow step-by-step instructions for both WPS and software-based setups to ensure smooth connectivity and printing functionality. Whether you're configuring wireless settings or troubleshooting connectivity issues, this article provides clear guidance to streamline the setup process. Explore now to optimize your check-in experience with Breeze ChMS.


The use of this printer with Breeze requires the use of an Apple iOS Device. It can be used with Windows, Mac and Android for OTHER application OUTSIDE of Breeze.

Step 1: Unboxing and basic configuration

  1. Unbox your printer.
  2. Insert labels. You can find step-by-step photo instructions here.
    • If you need to order labels, you can find the recommend size here.
  3. Lock in the printer’s preinstalled coin cell battery. 
    • Make sure the printer is turned off. 
    • Open the cover, and remove the insulation seal from the coin cell battery.  
    • Ensure the coin cell battery cover is in the lock position. If not, use a coin or similar object to adjust the cover into the locked position.
  4. Plug the black power cord into the printer and a power socket.
  5. Press the power button to turn on the printer. Make sure the green status light comes on.
  6. Use the [▲], [▼] and [OK] buttons to set your language, the time and date as prompted.
  7. If you’re not already on the main screen, navigate there now using the [↩] button.

Step 2: Connecting to WIFI

Important: Brother Wireless Connection

Your Brother machine operates exclusively on the 2.4 GHz wireless band and does not support connection to the 5 GHz band of your router. Please be aware that the Brother machine will not detect or connect to networks operating on the 5 GHz frequency. For further information regarding the compatibility of Brother machines with 5 GHz, dual-band wireless routers, or mesh networks, please refer to the official Brother support article here. 

Option 1: WPS Connect

  1. Press the [Menu] and [arrow_down] buttons to select the [WLAN] menu, and then press the [OK] button.
    Set [WLAN (On/Off)] to [On].
  2. Press the [Menu] and [arrow_down] buttons to select the [WLAN] menu, and then press the [OK] button.
  3. If you have the option, you can choose the [WPS Button Push] in the [WLAN} menu. This allows you to press the WPS button on your router to connect the printer to your WIFI automatically.
    • The WPS button can be labeled "WPS" or may have this symbol: 
    • Once selected, wait for it to connect. If it connects, it will say, "Connected!"
  4. If needed, press the [↩] button to return to the main screen. You should see the Wi-Fi icon in the top right.

Option 2: Manual Connect

  1. If you don't have the option to connect with the WPS button on your router, you can connect to your WIFI by using the [▲] and [▼] buttons to select WLAN > Infra Manual Setting in the settings menu. Press [OK].
    • Your printer will search for available Wi-Fi networks. Remember, your printer and iOS device will need to be on the same network.
  2. Use the [▲] and [▼] buttons to select your desired network. Press OK.
  3. Provide your password.
    • Look in the top right of the screen, and press [Menu] to switch between uppercase, lowercase, numbers, and symbols.
    • Use the [▲] and [▼] buttons to select the correct characters.
  4. If it connects, it will say, "Connected!" Press [OK].
    • If it does not connect, repeat steps 8 through 11 (Choose either option 10 or 11 - you do not need to do both.)
  5. Press the [↩] button to return to the main screen. You should see the Wi-Fi icon in the top right. 

Once you've gotten the QL-820NWB connected to your WIFI, ensure your iOS device is also connected to the same WIFI connection. If it is connected to a different network, it will not work. Both your printer and your iOS device need to be on the same network in order to print name tags from Check-In successfully.

Note: To see what WIFI network the Printer is connected to, follow these steps:

1. Press [Menu] to open the menu and use the [▲] and [▼] buttons to select WLAN > WLAN Status

2. Press [OK] to access Infrastructure Mode.

3. Look at the row called "SSID" to determine the WIFI network.

Step 3: Downloading the Breeze Check In App

Now that your printer is connected to the same network as your iOS device, you can print name tags at check-in using the Breeze Check In App! The Breeze Check In App is not the same thing as the Breeze App. It is a separate App that is used alongside of the Brother Printers. Click the link below to view more information on it!

Breeze Check In App

Additional Notes

  • The QL-820NWB printer will need to re-connect to the WIFI every time you turn the printer on. The good news is that it remembers the WIFI password and connects quickly.
  • There are different kinds of tape labels. The red tape labels that comes with it as default prints are much slower than the black tape labels. Physical printing is slower, but not the response time. This is due to the fact that it is printing a duo-tone (red/black combo) rather than a single straight black color.