Online Giving Overview and FAQs

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    Sandranoble582

    Is there a way to charge the fee to the giver? For example, if we use this feature to pay for a retreat the payment should include a service fee for processing. How can I set that up on the form?

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    Emily W.

    Hey @sandranoble582!

    Breeze does not have the option to have the donor cover the fees. We advise churches to add text to the top of the online giving page letting donors know about the fees and asking them to consider giving a small percentage more than their intended amount to help cover those fees.

    Blessings!
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    lawdupree

    A member has accidentally set up automatic withdraw via Breeze. How can she change this?

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    Emily W.

    Hi @lawdupree!

    Great question!

    To modify a recurring donation from the admin side:

    1. Navigate to "More > Contributions > Online Giving."
    2. Towards the bottom of the page, you'll see the number of recurring donations that are currently set up.
    3. Click the number or "Manage" under "Recurring Gifts" to view the list of recurring gifts.
    4. Find the donation you'd like to modify and click the amount.
    5. Click "Change" next to the section you'd like to modify and make your desired changes.

    To modify a recurring donation from the user's end:

    1. Log into Breeze and Click on "Give Now" > "Recurring Gifts" (on the left)
    2. Click "change" next to the recurring gift you wish to update
    3. Click "Show More Options"
    4. Click "Change" next to the section you'd like to modify and make your desired changes.

    Here are two great resources that will also be most helpful:

    Setting Up and Managing Giving Accounts

    View and Modify Recurring Donations

    Happy Breezing! 

     

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    admin

    Hello,

    I am in the process of setting up our online giving. I understand that Stripe needs to verify the person on the account, but I am hoping for a little more clarification. Will they be verifying the name of the person on the church bank account? Is there any other helpful information to know before scheduling a verification phone call?

    Thanks!

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    Emily W.

    Hey @admin!

    Great question! It doesn't have to be the person on the church bank account, but it does have to be a representative of the church. It's just a short 5 minute phone call to verify the church but no information will be needed at the time of the initial call.

    If you have any other questions, please feel free to reach out to our Support Team via phone or email. We are here and happy to serve.

    Blessings! 

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    Gizellemarr

    Is there an option to give through your mobile app? If not, definitely should be included.

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    Micah M.

    Hi @Gizellemarr! Great question! It is absolutely possible to give through our mobile app as well. Technically, the app will route you to the online giving page through a web browser on your mobile device but it works the same way! I'll be sure to update this article to be more clear here as well! Thanks again and happy Breezing!

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    Gizellemarr

    How do you access that option on the mobile app? I am an iPhone user.

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    Stephen Ivey

    @Gizellemarr

    In order for you to give online through the app you must have Permissions to do so.

    Here is a screen shot of the permissions area where this would be assigned. If you are not an Admin, you would need to simply suggest that your admin make these changes for you! This will give you access to a "Give" button within your app.

     

    If you have any additional questions, please don't hesitate to let us know.

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    Gizellemarr

    Ok that is already something that is checked off and running, but how do you access that through the mobile app?

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    Stephen Ivey

    @Gizellemarr

    Hello again! The "Give" option will be there once you have your Permissions set properly and when your User has been connected to your Profile page. Take a look here: https://cl.ly/22ab7ef74f6e 

    Prayerfully, this was the solution that you were looking for!

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    clara

    Hi, Is there a way to have the email notification of online payment to be customized by the fund in question?

    We have a fundraiser event that we would like the transactions notifications to go to person A, but want notifications payments for a specific class, to go to person b, etc.  

    I apologize if it is there and obvious, I did not quite notice being able to drill down that far. 

    Thanks much

     

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    Stephen Ivey

    @clara

    Thanks for taking a moment to reach out to the Breeze community!

    This is a fantastic question, however, this is not functionality available within Breeze. You can customize who the email notifications are going to, but The permissions are not granular enough to filter out certain funds. We certainly apologize for any inconvenience that this may cause!

    If you have any additional questions, please let us know.

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    angela

    Has Breeze considered allowing the fees to be passed on to the giver?  I know that donors would be happy to pay the extra amount if they were told up front what that would be.  I know that we can put some wording on the site so they know, but if there were a way to do that as they were giving, i think it would save us a lot of money as the church.  I especially find that this would be good for events that we charge for.  

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    Stephen Ivey

    @angela

    Great question! And yes, this is something that is currently on our radar. It's hard to say whether or not it will actually happen, however, we are considering this as a potential update for our customers in the future! Feel free to add your voice to the others who have said the same thing by Submitting a Feature Request: Submitting Feature Requests

    Cheers!

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    mmcmullen

    Our Fellowship is considering moving to Breeze for online giving.

    A question - we have a service auction each year and would love to accept credit card payments from the auction winners. Is there a card reader we could use to swipe cards rather than having to type in credit card numbers? Thanks!

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    Stephen Ivey

    @mmcmullen

    Currently, there is no card reader that is associated with Breeze for Card Payment as Breeze is not a POS platform. We sincerely apologize for any inconvenience that this may cause. 

    Cheers!

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    kmcwilliams

    We are new to Breeze. A card reader is really important to our church. We have an annual auction, an annual craft show and cookie sale, and we sell fair-trade products every week to support organic farmers. Plus we have other fundraisers where people are likely to pull out a credit card. This is how people pay for things now...  people don't carry cash or checks anymore. Before we switch to Breeze for our online giving, we have to know we can use card readers (or chip readers). Please make this a priority.

    Thanks, ~Kathy

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    Emily W.

    Hey @kmcwilliams!

    Online giving - good question. Currently, there is no card reader that is associated with Breeze for Card Payment as Breeze is not a POS platform. We sincerely apologize for any inconvenience that this may cause. 

    Additional information on Breeze payments:

    Benefits of using our Integrated Breeze Payments:

    • Everything all in one place; no third party software to use or manage
    • Complimentary Giving Website and Embeddable Form
    • Complimentary Text Giving
    • Auto Entry of Contribution in Breeze for Donor Year-End Statements
    • Member Access to Manage Recurring Donations and Review Giving History
    • Staff Workload Reduction in payment processing (as compared to in-person giving), will not need to enter contributions into Breeze, connect to people, or bring to bank
    • Full Reconciliation Reports provided with Bank Transfers

    We do believe in providing you choice for your payment processors. While we've built a lot of automation into the administrative side of Breeze Payments, you're welcome to utilize third-party auto and manual providers. 

    ​More info on that here:https://support.breezechms.com/hc/en-us/articles/360001279593-Third-Party-Payment-Processors

    Blessings! 

     

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    wade92503

    Hi! We have a member who asked if there was a way to save their information (name, address, etc.) when they go online to give instead of having to enter it every time?  They give every week but it can be varying amounts so reoccurring payments isn't an option. 

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    Stephen Ivey

    @wade92503

    Great question! Unfortunately, there is not a way to be able to save this information unless it's a recurring gift. Payment info for individual gifts are not saved within Breeze for Security reasons. We sincerely apologize for any inconvenience that this may cause! If you have any additional questions, feel free to reach out to our support line at 888.320.6030

    Cheers!

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    tamara

    We have enabled online giving and have entered our API key from Stripe, however, we use stripe with our event plugin on our website as well. I am finding that the ticket purchases made through our website are generating an email from our Breeze online giving, as though they are using our online giving page (which they are not). How do I limit the email receipt to only send when someone uses the online giving page rather than every Stripe transaction?

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    Stephen Ivey

    @tamara

    Great question! Unfortunately, you're not able to control the two independently of each other. To disable the emails receipts for one, would be to disable for both (done in online giving settings).

    If you are using Stripe to process the payment, then the email receipt should be generated from Stripe. If you have more detailed questions, I suggest reaching out to our support lines so that we can best serve you!

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