Online Giving Overview and FAQs

Breeze Online Giving allows you the ability to accept credit card, debit card, and ACH bank transfer donations from anyone over the web or by text. Simply turn on online giving, and we'll create a giving page for you! You can link to it from your website, embed it within your site, send it to others by email, or share it on social media!

Donations that come in through Breeze online and text giving automatically show up within your Contributions section. We'll even help match the donation with the donor. Having everything in one system makes reconciliation easy too, allowing you the ability to see exactly what donations make up a given bank deposit. Help Your Church use Online Giving through Breeze and spread the word!

Of course, you probably have a few questions. Well, here are some answers and resources for the most common questions we typically hear people asking:

Our built in online giving option is currently only available for churches in the United States & Canada. For online giving options in other countries, please see our third party integrations.

 

Questions About Getting Started

How do I begin?
  • You can get started with Breeze Online Giving by navigating to the Online Giving tab in your Contributions section.
  • Take a look at this article for a step by step breakdown of how to complete the setup through our payment processor Stripe: Online Giving Setup
Do we have to pay extra for Online Giving?
  • We love simple pricing and so there are no additional monthly fee for using online giving; rather you simply pay transaction fees (a small percentage of each donation) listed here
  • If you would like to allow your donors to cover processing fees for web giving, you can now enable this feature within the settings of your Breeze Giving page. This new feature not only introduces the idea of processing fees to your donor, but also allows them to take action and help offset this cost for the church if they so choose. For more information check out our resource Understanding Donor-Covered Fees (Beta)

For a quick reference, the Online Giving fees are 2.9% + $0.30/transaction for Credit/Debit Card payments (Takes 2 Business Days to Process) or 1% + $0.25/transaction for ACH payments (Can take up to 7 Business Days to Process).  Additional details are listed in the link above. 

These rates only apply to U.S. Online Giving.  For giving information outside of the U.S. view Using Breeze Outside of the US
What methods can our donors use to give?
  • There are two ways to give: Give by Website and Text to Give
  • Giving through the "Give Now" in our free Breeze app.
  • Based on the unique settings you select, donors can have the option to give by Credit/Debit Card and/or ACH Bank Transfer (Available only in the US).
What credit cards are accepted?
  • Breeze Online Giving accepts all major Credit Cards (Visa, MC, Discover, AMEX) in the United States.

 

Questions about Donor's Giving

Can we pick and choose which funds they can donate to via Online Giving?
  • Yes! When you click the "Settings" button in the "Web Giving Box" in the center-left of the Online Giving Page, you'll see where you can check the boxes of funds you would like to make available for where people can donate to.  
  • Additionally, you can change the default fund to the fund of your choice as well. For more information visit: Customizing Your Online Giving Page

2019-12-23_12-28-16.png

Is there a maximum amount that can be donated online?
  •  Breeze does not have a maximum donation limit, however your personal bank may have a cap.
How do we change a recurring gift?
  • Recurring gifts can be modified by an administrator or a giver with a user login to your Breeze account.View this article to learn how to View and Modify Recurring Donations
  • If you have rolled Breeze out to givers they can manage their own recurring giving. This article Recurring Giving For Donors walks through how a giver can manage their own giving. 
Can Donors Cover Fees?
  • Yes! If you're a US-based church and would like to allow your donors to cover the processing fees for web giving, you can now turn on this feature in the settings of your Breeze Online Giving Page. This new feature not only introduces the idea of processing fees to your donor, but also allows them to take action and help offset this cost for the church. 
  • You can read more about Donor-Covered Fees in this article. 

 

Questions about Failed Donations

If an Online Gift doesn't go through, will it retry?
  • CREDIT/DEBIT- Through our payment processor, we use Smart Retries to process card gifts. Smart Retries is a tool that calculates when a card is most likely to successfully process instead of retrying it on a set schedule.  Using this method, a card will be charged up to 4 times in a 28-day period, after which the recurring gift will be canceled.
  • ACH- If the first attempt fails, then your church is charged a $1 "returned check fee" and the recurring gift is cancelled. An attempt will not be made again.
Will I be notified if an Online Gift fails?
  • The giver and the primary user will both receive notification emails each time a recurring payment retries/fails.

 

Questions about Transferring the Money to your Bank Account

When will the donations reach my church's bank account?
  • Once a payment has reached Breeze's Online Giving, then automatic transfers occur once per week on a day of your choosing.  
  • Donations can take 2 business days to clear and reach Breeze's Online Giving for Credit/Debit Payments and 6 to 7 business days for ACH Payments to clear.
  •  For additional assistance with timing, please view our article on Transferring Online Giving to the Church
How can I see a breakdown of Online Giving that includes the Gross, Fees, and Net amounts?
  • From the Online Giving page, click the "Transfers" tab in the bottom of the screen. From there you'll be able to filter and see a breakdown of each transfer, the overall Gross, Fees, and Net amounts.  
  • You can click on any of the descriptions to see a further breakdown of each transfer.  To see more, visit Reconciling Online Giving
Was this article helpful?
181 out of 222 found this helpful

Comments

10 comments
  • What level of Payment Card security certification standards does Breeze meet?

    Security is a primary factor in online giving.   I am astonished that your promotional material does not discuss it .

     

    0
  • Hello @sallyzarnstorff,

    Its great to hear from you and thanks for asking about the security of Online Giving! I definitely know how important that is. 

    We have an article that speaks to security across all of Breeze and has a specific section on Online Giving. You can review it here! 

    We also use Stripe as our payment processor which you can read more on their security here

    I hope this helps!

    0
  • The transaction costs have changed since this article was created right???

    0
  • Hey @Wes

    Thanks for asking this great question. As it turns out, our processing fees have not been changed or updated. If you are experiencing anything that is different from our rates that are posted above, please feel free to reach out to our Support team. (support@breezechms.com). 

    I hope this helps! :) 

    0
  • What are the fees for giving?

    0
  • @hisword

    Great question about giving fees!

    The following information is taken from the section above called Do we have to pay extra for Online Giving? 

    "The Online Giving fees are 2.9% + $0.30/transaction for Credit/Debit Card payments (Takes 2 Business Days to Process) or 1% + $0.25/transaction for ACH payments (Can take up to 7 Business Days to Process)."

    If you have any questions about this, please feel free to reach out to us at support@breezechms.com.

    0
  • Hello,
    For online giving, is it the $50/month plus the online giving transaction fee? Or is it just the transaction fees you pay?

    0
  • Hey @sheffieldbianca!

    This is an excellent question! As it turns out, Breeze costs $50 per month (US Dollars)! There are no setup fees, no termination fees, you can cancel anytime, and all features are included (including Online Giving)!

    The only thing that you will pay for regarding Online Giving, in addition to the $50, is the transaction fees which can be found here: Online Giving Fees

    If you don't yet have a Breeze account, we would love to help you in getting that set up! You can schedule a time to meet with our Sales team here: https://www.breezechms.com/contact 

    I hope this helps!

    0
  • Is there a way to go back and view the info (address, email, last 4 digits of card used) in online giving? I did an association but now I'm starting to question if that was the correct person (very common name!!) Thanks!

    0
  • Hello, @tarasinkler!

    Great question here. Our 'reports' section under 'contributions' would provide you the best tool for searching all gifts recorded in your database. Although the above filters aren't viewable, you can search by date, method, amount, person, etc. If you discover that this gift was associated with the wrong profile, you can undo this by going into 'online giving' and selecting 'associations'. From there, select 'associated' and click the 'x' on the action you would like to undo. 

    https://support.breezechms.com/hc/en-us/articles/360001279533 (Associations Article)

    Hope this helps!

    0